Robert
Buffalo,#2Consumer Suggestion
Fri, August 10, 2007
Ok, I had to read this twice. Phone calls aren't doing you any good so I would send a PRIORITY, return receipt requested letter to them - speed is important now so pay the extra postage. In your letter, explain everything you've posted here and include copies of any documentation (including your hand written notes of the address and phone calls) and ask that a LOAN OFFICER OF THE BANK call you to set an appointment to speak face to face. Also, since your checks didn't clear you should have the money in your account to catch up immediately - you should offer to catch up immediately and explain that you're asking that the late fees be dropped. Just a note: most loans do have a paragraph that states if you're late XX number of days they can call the balance of the loan due immediately - seems that's what they are doing. My point is that you need to speak with a LOAN OFFICER and ONLY A LOAN OFFICER of this bank - no one else. A loan officer has the authority to grant you concessions whereas the underlings do NOT. A loan officer can also modify your contract and negotiate interest rates (I always negotiate the interest on my auto loans.) If possible you want to set an appointment to speak with the LOAN OFFICER in PERSON, in their business office. If this isn't possible, you may speak with a loan officer on the phone, but immediately follow up any verbal agreement you may make with a certified letter that reconfirms the verbal agreement - this is for YOUR protection! Remember, you're asking for help, so try to be calm (I know it can be difficult). Good Luck.