I signed up for a new checking account with the $200 bonus deposit. Based on their own website below, I satisfied the direct deposit amount in the time frame required. Despite my enrollment date being 1/5/16 as taken off SUNTRUST's own view your offers website, I am told this information on their own website is not correct. How convenient for them. Suntrust backdatEd my enrollment date to avoid paying me the bonus money. They refused to use the date on the website below, but chose a date 7 days prior. The funny thing is that they are trying to tell me that even though I couldn't use the money I deposited to open the account, it took a rediculous 12 days to deposit my money electronically, that I was able to use my account. I did not even have an account number as I called customer service to try to set up direct deposit the next day. She said I didn't have an account number yet since my account had not been activated yet. So I can't use the $100 deposit for my checking account because it's floating in space for 11 days, I cannot set up direct deposit because I don't have an account number yet, but somehow I have full use of my checking account? They will do and say anything to avoid paying you this bonus money!
Suntrust is not willing to abide by the information they publish on their own website. After speaking with a research supervisor, the fourth supervisor I spoke with about this, she acknowledged that just looking at the Suntrust webpage below, she agrees that based on their own information, I am right and that I should be paid the bonus money. Unfortunately, she said she is not in charge of that and that their own site is providing false information.
Conclusion? Suntrust makes an offer and fails to follow through for the consumer. I would advise doing business with another bank. If Suntrust cannot be trusted to use information they post on their own website, Suntrust cannot be trusted with YOUR MONEY!
Since I am unable to post an attachment, I copied the picture and pasted it below. This is directly off SUNTRUST's website.
To see the details of an offer you are enrolled in, click on the promo code.
To enroll in an offer not displayed, enter the promo code in the Search for Another Offer field and select Search.
| Promo Code | Offer | Enrolled Date | Status | Last Status Update | Last Day To Redeem |
|---|---|---|---|---|---|
| Q4CHKONLINE200 | Q4 2015 Online Checking Offer | 01/05/16 | Qualification Not Yet Met | 01/12/16 | No Redemption Required |
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