Complaint Review: Superior Benefits - Champlain New York

EDitor's UPDATED info 2-20-04: Rip-off Report is still receiving complaints that they are not receiving the refunds as promised. Rip-off Report has been in contact with the Company and has made them aware of these issues. They have assured us that refunds are being given to those who are providing them with all the correct contact information requested by them. They have also provided confirmation/proof of over 2,600 refunds to date, on a spreadsheet, and Rip-off Report staff called and verified more than a dozen consumers at random, all very angry & outraged, but, they all did get their refund. The company again apologized for the delay and reported that credit to your account could take as long as 4-5 days. As we understand it, this company only does the processing for all the other companies, so they are at the mercy of those companies funds, further delaying your refund.

Rip-off Report is hoping they will live up to what they have promised, we think they will, ..we'll see. Rip-off Report will continue to investigate more into this situation, and we will eventually post an UPDATE to the main Report at this web address: https://www.ripoffreport.com/view.asp?id=76605

Please be patient, we can only tell you what they are telling us.

ED Magedson

[email protected]

badbusinessbureau.com

CLICK HERE to see how Superior Benefits contacted Rip-off Report, stating they will give REFUNDS to unsatisfied customers.

In late December of 2003 my husband and I were contacted by a Superior Benefits sales representative Ms. Parker saying they were from Orchids Bank and were told we could have a guaranteed Visa credit card with a $2000 credit limit if we just pay a one time fee $299.00.

So needless to say we did. We had just filed bankruptcy so we thought this would be a good way to established and rebuild our credit again. She then transferred us to a different person where we gave him our bank account information and were told they were going to debt our account on the 23rd of January of 2004. And of course they did on that day take their money. We were also told it would take anywhere from 15-20 maximum to get us the card.

Well then I had my husband check up on it to see if it was going to be debited and how long exactly it should take. That is when we found out we were going to be sent a package then we pick a bank and then we fill out the banks info and then we get the card. I then started getting a little suspicious about them. They said their shipping department was in delay and we would receive our package no later than the end of Feb beginning of March.

Then I called back because my husband was really upset and I thought maybe being really nice I would get a better response. I was given the run around and told that as soon as Feb 20the hit and if I have not received my package then to call back and they would take care of me. We called back on Feb 22 and we told it had a tracking number and that we should be receiving it in the next two weeks.

My husband felt satisfied with the answer so I let it be. I then decided to call today 3/1/04 and make sure things were going as planned. I was told that the shipping is in delay again. But I did have a tracking number for Fed Ex and that it would be here no later than this Saturday 3/6/04. I asked for the tracking number and was told it was only for employees and I could not have it.

I decided I needed to ask for their address and web address and full company name so I could research and find out if they were a fraudulent company. I asked if I don't receive my package can I get my money back she told me no, it was nonrefundable which I might add they never told us to begin with. She got angry and said that it would be there just be patient. I told I thought this company were frauds and she yelled said if we were frauds I would be answering this called right now and that she shouldn't be talking to me because my husband was the only one on the account. Which was another lie because my husband put us both down. I told her I had talk to several people and they didn't tell me anything of that sort and that she was being rude for no reason and she then hung up on me.

So basically I got nowhere with her. I research and my instincts were correct they are a fraud the BBB had tons of reports on them too. I WANT MY MONEY BACK if you can help me get it please do. We are a struggle family of three with one on the way I can't afford this crap right now.

Kristy

Rio Rancho, New Mexico
U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.