Complaint Review: Superior Moving And Storage - Pompano Beach Florida

This company is nothing shy of unethical that you, April, obviously haven't experienced.  I read the fine print, and they themselves couldn't even follow the bold print.  The BBB "A" rating is bogus as they never filed my complaint under unsatisfactory.  The owner's son, Anthony, who obviously couldn't make it on his own and is determined to run his dad's company in the ground, is a liar.  AND I HAVE THE PROOF.  All the bad reviews is exactly what I experienced.  In this case, the 2nd side of the story (being YOU), don't YOUR facts.  This company is SCUM.

The mover who posted is absolutely right. Moving contracts specifically state in several places that they are not responsible for missing cash or jewelry during a move. If you left your bag unattended for any period of time, the money lost really is not the fault of the mover. The people who perform moves are probably some of least paid people out there and are dependent on tips to supplement their income. You can complain all you want, but the lost money is on you. Based on your writings, I would surmise this was an interstate move. As far as getting your things back, you may wish to contact the people at www dot moverescue dot com. They have some lawyers who can best advise you and even possibly intercede on your behalf. Best of luck to you.

The mover who posted is absolutely right. Moving contracts specifically state in several places that they are not responsible for missing cash or jewelry during a move. If you left your bag unattended for any period of time, the money lost really is not the fault of the mover. The people who perform moves are probably some of least paid people out there and are dependent on tips to supplement their income. You can complain all you want, but the lost money is on you. Based on your writings, I would surmise this was an interstate move. As far as getting your things back, you may wish to contact the people at www dot moverescue dot com. They have some lawyers who can best advise you and even possibly intercede on your behalf. Best of luck to you.

The mover who posted is absolutely right. Moving contracts specifically state in several places that they are not responsible for missing cash or jewelry during a move. If you left your bag unattended for any period of time, the money lost really is not the fault of the mover. The people who perform moves are probably some of least paid people out there and are dependent on tips to supplement their income. You can complain all you want, but the lost money is on you. Based on your writings, I would surmise this was an interstate move. As far as getting your things back, you may wish to contact the people at www dot moverescue dot com. They have some lawyers who can best advise you and even possibly intercede on your behalf. Best of luck to you.

The mover who posted is absolutely right. Moving contracts specifically state in several places that they are not responsible for missing cash or jewelry during a move. If you left your bag unattended for any period of time, the money lost really is not the fault of the mover. The people who perform moves are probably some of least paid people out there and are dependent on tips to supplement their income. You can complain all you want, but the lost money is on you. Based on your writings, I would surmise this was an interstate move. As far as getting your things back, you may wish to contact the people at www dot moverescue dot com. They have some lawyers who can best advise you and even possibly intercede on your behalf. Best of luck to you.

I own a moving company, not in your state however. I believe based on what was written, that much of this was miscommunication. First of all, boxes are only provided when requested. Every moving family is different. Some want to save as much money as possible so they go to the grocery store and get boxes. Some people are the exact opposite and want the movers to bring and pack with new boxes. Then there are all the people somewhere in between. So unless you requested boxes, they would not supply them. If they sent too few, that depends upon a few things. If you are performing an interstate move, they are required by law to do a physical inspection unless they are more than 50 miles away. If they did an inspection, they should have had a pretty good idea of what you needed. But again, sometimes shippers say things like, this is not going or I will pack that myself etc. So that is subject to details that were not mentioned. If they did not do a physical inspection and were within 50 miles, they are in violation of Federal laws (with a few exceptions). If they are outside of 50 miles, they can only go by what they are told. As far as the bill being higher. That also depends on if it is interstate or intrastate. It also depends if you had a binding or non-binding estimate. The Federal Motor Carrier Safety Administration (FMCSA) is very clear on how this must be performed. If it is interstate non-binding, they have the right to charge you up to 110% at the unload, of the initial estimate, the balance payable within 30 days. If it was binding, they had to perform for the estimated amount, or notify you the moment they realized it would be more (before fully loaded!) and either reaffirm the original estimate, negotiate a new binding estimate or perform on a non-binding basis. You must be notified and this has to be in writing. As far as the missing money. Unless someone saw one of the men take it, you have no real recourse unless the police can fingerprint or have other means to investigate. Mover's insurance does not cover money. It is pretty unfair to accuse without absolute knowledge. I have had customers accuse us of taking money, clothes etc, only to have them call back saying they found it. One lady was going mad, thinking we took a box of coats, women's coats. She was calling crazy, yelling, etc. Only to call back as humble as can be. In our 5 years, with 1 exception, all our customers have found the missing item they accused us of. I have had customers tell me to shut up, hang up on me etc. They are so stressed, they just freak out. They always call back and apologize and I have learned that they are mad at the situation and not me, so I don't take it personal anymore. But I think most movers are like me, not a van line, smaller, working everyday to make a living. We try to do a good job on every move, but sometimes things happen and a good company will try to fix it. If it was interstate you have some recourse. You can go to www.moving.org and there is information there about arbitration. To perform interstate moves, they must participate in arbitration. If it is intrastate, you want to contact the utility that regulates them. (each state is different). The above website has a lot of resources for you. Also, if any mover is bad, contact everyone, the American Moving & Storage Association, the BBB, the Attorney General, etc. You need your Bill of Lading. Once again, your rights and the requirements vary depending on inter or intra state and the type of estimate.

First off i would like to point out that Superior Moving & Storage is a company in very good standing with the BBB (Better Business Bureau), and they have a long list of references that say very much the opposite of what is stated in this report. Superior Moving & Storage is a member of the Florida Dept. of Agriculture, Broward, Dade, and Palm Beach County Comsumer Affairs. I consider this report a serious deformation of this company's hard earned reputation. They have been in business almost 20 years, under the same name, same owner, and always participate in all customer service related programs that the BBB has to offer. As a person who does thier research when dealing with something like this, I have found many good reports about Superior Moving, and I have heard some absolute horror stories about other movers, and I feel that the person making this report is not speaking full truth, and they are mad because they simply didn't get thier way. That's life, you don't always win or get your way. Too many of these report writers leave out the fact that EVERYTHING is clearly stated in the contract for services, and you don't need a magnifying glass to see it. If the person writing this report truely feels this is a valid story, they should not hide their identity. I believe if you really had this experience, then you would want the company to know who you are and what they can do to try to resolve an issue. By not giving your real name, the company cannot sue you for deformation of company reputation, which is exactly what you "reporters" want.