I would never recommend Super Shuttle. They are inefficient, unprofessional and more importantly … not trustworthy. Last week, I had several problems making my reservation without it stating that they could not guarantee me I would make my flight on time. It took an operations supervisor to override the system and send me a manual reservation. Then on my return trip, I called at 8:00pm to say that our flight had a five hour delay and would not be into Reagan National Airport until 1:00am. Although they don’t normally pick up anyone after 10:00pm, they said dispatch was aware of the delays and would pick us up. They even sent me a confirmation via email so I did not make alternate arrangements. Of course, when I got in, they were not there. When I asked for Dispatch and then an operations supervisor, I was told that no one should have made that commitment and that no one would pick me up. Since several flights were delayed, we had to wait in a long line for a taxi. There are not that many at 1:00am. Don’t waste your money. Take a cab or other shuttle service. I will never use them again.
Well, I finally heard back from your customer care dept. They graciously gave me a refund for the ride I did not get. They said they would pay the difference from the taxi price and theirs if I could show the deletion of the gratuity. Are you kidding? I did not get a single email for your services that did not ask me for a tip to the drivers ... but you don't want to pay a taxi tip ... who picked us up at 1:00am? What about our stress and inconvenience. Not part of your terms I heard. Jet Blue gave us a credit equal to our flight plus $50 for our inconvenience just for being late, not stranded. They understand Customer Service, your company does not.
Anyone who has to be somewhere, don't us Super Shuttle. Pay a few extra dollars and get dependable service from taxi's and or Uber