Complaint Review: Supreme Brands LLC - Ontario California

Devin you crook and liar. you have been perpetrating scams for some time, the aquia scam in florida and this scam now in california with these god awful cigarettes. you and i both know there is no terms displayed anywhere where you fill out the order info that is supposed to be for shipping and handling only,  that there will be additional charges after whatever period and then repeating charges, why don't you tell everyone you are going to charge there acct anytime you want without sending any product, is that when you run out of money for coke or something, a little extra cash. you and courtney have quite a scam going here, pretend that people know they will be charged recurring amounts, pretend they know theres also a big up front charge and then refuse to accept any returns. devin you are a sack of sh t, a farging icehole, sumanabeach, theres a special place for people like you and i rest at ease knowing that you will get everything you deserve. you can't cheat the universe. so i have notified the website that you advertized on, the fraud unit of my credit card and bank, my local police since this is theft, and i'm filing a copy of the police report with the state attorney general. haf a nice day

Dear Customer,

I'm sorry that you were having difficulties contacting us - we do list email support on our website (go to www.getknightsticks.com and check the terms and conditions for this email) so that if customers are having difficulty reaching us by phone they can send in an email.

Though I'm not sure why you were having difficulty reaching us - I have tried the customer service number of 877-899-6264 this morning and was instantly connected to an automated message requesting I hold while a representative finishes with another customer; within 3 minutes I was speaking to a live representative.

In regards to discovering the terms and conditions of the trial only when you received the product, this is a disingenous representation of to what your wife agreed to.

In order to sign-up for our trial you must click "SUBMIT" - right above this button it states "By clicking SUBMIT you are agreeing to the terms and conditions" - these tersm are listed on every single page of our site, and are sent to you in a confirmatione mail the second you order.

Your wife would have had to have clicked through 3 seperate screens that showed the terms and have clicked a button confirming she was agreeing to them (this acts as an electronic signature) - additionally, we sent her an email confirmation with the terms and conditions right after she ordered, so there should be no excuse for not knowing the terms the day you sign-up for the trial.

Please contact us by phone or email so we can review your account and assist you.

Sincerely,

Devin

KnightSticks Customer Service Manager

I too placed an order for this e-cigarette brand on 1/12/10 at 4:30 am est. I received a confirmation e-mail the very same morning at 4:57 am. On that e-mail was all my information including my URL when the order was placed. the address for instructions on how to use the product. Vague but the page was up, and on the bottom of the e-mail the terms and conditions. Clear as day as it was in Bold print. In the terms it states you have a ten day free trial from the time the product is shipped.Usually 1 day from date of order. I received my order too 7 days later. And the package has no postmark. But the enclosed invoice state's it was shipped on the 14Th. I too called the 877 number and was answered by an automated answering system , placed on hold hell so I hung up and try ed at a later time in the evening around 6:30 pm est and got through and was able to cancel the auto shipping of cartrages at 49.95 plus 9.95 s&h per month. The support staff member was very helpful too. In your report you said you tried to contact Thur website. Try this address: [email protected]. As for the original directions for the product. Simply attach the white part to the USB charger adapter and plug in to a USB port for 3 hours for the first time only. after 2 hours and the unit is fully charged. When you see the tip blinking. It needs to be recharged. When charging after the first charge the tip will be lit wile charging. When the tip is not lit you are fully charged. Here is a good site for useful info on how to use and care for your e-cigarette. www.e-cigarette-forum.com . No I am not an employee of Supreme Brands or e-cigarette forum. Just a consumer like you.  Ed