- Report: #177954
Complaint Review: Surfsafe Internet Services - Fort Lee New Jersey
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Author Confirmed
Why?
Surfsafe Internet Services
96Linwood Plaza #254 Fort Lee, 07024 New Jersey, U.S.A.
Phone:
866-398-1625
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Surfsafe Internet Services filling out survey resulted in a charge on my BellSouth Telephone bill. I did not approve charge. ripoff Fort Lee, New Jersey
I completed a survey on line to win a gift card. Little did I know Surfsafe Internet Services put that survey out there. That is their way to add more people to receive their services. They billed me $16.45 through a third party billing company. ILD Teleservices, Inc showed up on my Bellsouth phone bill.
ILD Teleservices has a phone number on their billing charge. Call 1-800-433-4518 is the number they request you call if you have questions regarding billing. This number goes directly to Surfsafe Internet Services. They act like they have never heard of this third party company. I sent a fax to them to prove the charge. That was on 2-23-06.
I emailed them again today, had to go into explaining allover again. They assured me they are working on my credit.
You need to remember that ILD Teleservices only bills the charge, they do not collect the money. The money goes directly to Sursafe. ILD Teleservices cannot issue credit to my account because they did not receive the monies Sursafe did. So deal harsh with Sursafe and do not give up!
Patricia
Browns Summit, North Carolina
U.S.A.
ILD Teleservices has a phone number on their billing charge. Call 1-800-433-4518 is the number they request you call if you have questions regarding billing. This number goes directly to Surfsafe Internet Services. They act like they have never heard of this third party company. I sent a fax to them to prove the charge. That was on 2-23-06.
I emailed them again today, had to go into explaining allover again. They assured me they are working on my credit.
You need to remember that ILD Teleservices only bills the charge, they do not collect the money. The money goes directly to Sursafe. ILD Teleservices cannot issue credit to my account because they did not receive the monies Sursafe did. So deal harsh with Sursafe and do not give up!
Patricia
Browns Summit, North Carolina
U.S.A.
1 Updates & Rebuttals
Patricia
Browns Summit,North Carolina,
U.S.A.
Sursafe Internet Services ,WashingtonDC
#2Author of original report
Sun, March 12, 2006
I recently told you that Surfsafe Internet Services had rip me off for $16.45 on my phone bill. I tried and tried, threaten them and ILD(third party billing service). I did not order or need their service.Well, on my next phone bill ILD sent credit to my phone company $16.45. This from a company that told me that they did not issue credits. Surfsafe told me credit would be issued by them but it must have gone to ILD. Anyway we got our money back. Watch out people! Do not fill out surveys for anything. You could be caught like I was and unable to get your money back. Thank the Lord and Rip-Off, a service of bad businessbureau.com for having this online to help people like me and you.
