Complaint Review: Swagbucks - Redondo Beach California

I have been a member for a long time.  Although it has taken awhile, on occasion, for them to actually get my money, gift card, item, etc., to me, they have always arrived.  Not too long ago, they remodeled and got a bunch of new office stuff.  For a bit over a year now, they have introduced change after change to their program. They keep claiming these are to make things easier, better, faster for their members.  But I for one, have not had anything made easier, faster or better.  It has become harder and harder to earn the points that convert to cash. Most of their activities involve watching an advertisement until a timer runs down, then we are crdited with the stated points.  20 - 40% of the time, the points do not credit.  If the activity is listed on a Discover page, then it's offered through another company, such as Peanut Labs.  If those are the points that do not credit, we are suppose to first contact them. They, however, rarely respond, so then we are suppose to contact Swagbucks.  So I do.  I've done the job, I expect payment as promised.  I've had support tickets closed without any contact to me. I've had Swagbucks contact me with blame for the system from the ad cmpany not tracking properly, etc.  So they always make sure to tell me that if I get credited, it's because they are being kind, and that they have not done been paid either.  When we submit support tickets, we have to provide screenshots and anything else we have...we have to PROVE that we did the activity.  Do they have to PROVE they didn't get paid? No. Do they have to PROVE that the system tracking is not working? No. The latest issue was today.  Swagbucks (who recently "improved" their daily to do list) sent out a message stating we would get the biggest to do list bonus to date..7 swag bonus (points).  We, members, must complete 6 of the 7 items on the list for the daily bonus.  I completed all 7.  I got a bonus of 2, not 7. So I sent in a support ticket asking about it, since I read so many others having the same issue in our facebook group.  I got a nasty reply telling me that, again, the ad companies system tracking did not track back to swagbucks, which is why I had the problem. And because of the volume of of help tickets from my account, it will take them 5 days, at least, to research. Ok, so the system tracked enough for me to be given completion messages on all the activities, to be given the normal points for the activity, and tracked enough for swagbucks to give me PARTIAL bonus??????  They seem to be doing everything they can to keep every single penny for themselves.  I would guess that all of their office updates and make-overs awhile back ran the company a little too far over budget, and now they need to cover their tracks.  It's just getting fishier, not quite right.  I warn anyone getting involved with swagbucks....try if you have the time.  But be prepared to do work you won't get paid for. And don't let your balance get too high before cashing out.  I have the feeling one of these days they are going to close up shop, and anyone with a balance with be left hanging in the wind.