Have used this company since 2004 with no problems, June of this year i put two items on layaway & paid them off 10/05/15. Noticed back in aug they stopped sending next payment bal due slips in the mail & when i sent in payment I had to include account numbers, How much to apply to each item & any other information necessary to be sure i got proper credit to my account. What i purchased totaled $380.82 & my last payment was mailed to them 09/28/15 which was the final payoff. Havn't received the items, Cant get them on the phone, Evidently their web site is down, Wrote twice inquiring about my account with no reply & its like they just disappeared into thin air. 10/16/15 i called them & wanted to know the status of my account & they appeared to not know anything about what i was inquiring about, When i gave them the item account numbers they claimed there was no such accounts. Asked to put their super on the phone & let me speak to someone with more knowledge about whats going on & all of a sudden this person found my account & said ok looks like you are paid up & we will ship your items right away, You should receive them by the end of the week. (10/23/15) Still haven't received them, Cant get thru to them & feel like i have been robbed. This company is only 120 miles away from my address & takes about two days to ship by ups.