- Report: #5091
Complaint Review: SWEEPSTAKES CLEARINGHOUSE/ALLIED MARKETING - DALLAS TEXAS
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Author Not Confirmed
Why?
SWEEPSTAKES CLEARINGHOUSE/ALLIED MARKETING
1555 REGAL ROW DALLAS, 75247 TEXAS, U.S.A.
Phone:
1800-762-3302
Web:
N/A
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Business Rating:
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SWEEPSTAKES CLEARINGHOUSE/ALLIED MARKETING HAS DECEPTIVE SALES PRACTICES
I received a yellow notice in the mail from Sweepstakes Clearinghouse regarding a special offer of an RCA 3CD home stereo system with full speakers for $37.50. Seeing that it was a very good deal, I sent two payments of $18.75 because I had an option to make two payments before they mailed it. When I finally got the package, I saw that it was a cheap Memorex portable stereo that was completely different from what I ordered. I called the company and told them I got something different from what was ordered. The customer service rep said that they would have to look up the original order and call me back in a few days; well I never heard from them, so I called back a week later and they said they hadn't looked up the order yet and for me to wait to hear from them. Well, it has been over 3 weeks and I still haven't heard from them. I can plainly see that this was a sneaky bait-and-switch tactic that they used for me to order this merchandise. I was going to send it back to get my money back because of the 30-day return policy, but they told me not to because of the shipping costs and to wait for them to look up the original order. Now, it's past the 30 day period, so of course I can't get my money back. They are still sending me more offers in the mail, but I of course haven't ordered anything. I have learned my lesson that if it seems to good to be true, that it is, and this company has deceptive sales tactics.
Malinda
Santa Monica, California
Malinda
Santa Monica, California
2 Updates & Rebuttals
Rebecca
Waterloo,Indiana,
Sweepstakes Clearinghouse does not care about customer satisfaction
#2Consumer Comment
Wed, May 15, 2002
John If Sweepstakes Clearinghouse/Allied Marketing Group is so concerned about customer satisfaction then why do they never return calls or messages or E-mails like they sya they are going to. I ordered a computer system from this company and was not sent everything that was supposed to come with it and received hardware that will not work with my printer and I sent E-mails and even talked on the phone with someone from there but never got any resolution to the problem. And I sent them all the information they needed also. So how you can sya that customer satisfaction is very important to this company is beyone me. It seems to me the only important thing to this company is getting peoples money then avoiding the responsibility of delivering the merchandise ordered. I know that I am going to the better business bureau and the attorney generals office on what they done to me, and I suggest everyone else do the same or they will continue ripping people off. I gave them plenty of time to resolve the situation and they have done nothing now I want my money back and will do everything I can to get it back. This company caring about it's customers is a joke. Becky, a very unsatisfied ex customer.
John
Dallas,Texas,
Response from Sweepstakes Clearinghouse
#3UPDATE Employee
Mon, May 06, 2002
We just reviewed the message posted on May 5, 2001 and would like to provide the following information. We regret to hear that the individual that posted this e-mail was not satisfied with our Memorex Stereo. Sweepstakes Clearinghouse has been in business since 1984 and has thousands of happy, satisfied and repeat customers. In fact, the Memorex Stereo is one of our top selling products. We take our commitment to customer service very seriously and would like to assist this individual. However, in order to locate an account, we will need a full name and address, including zip code so we can research our records. Once we locate an account, we will be happy to address any and all concerns. Thank you for providing us the opportunity to respond to this matter. Sweepstakes Clearinghouse
