Genlenben
San Francisco,#2Author of original report
Tue, May 06, 2008
I cancelled the service as soon as I got the letter in the mail and the agreement was that the $69.16 would still come off my account but only one year's worth of two magazines would be delivered to me. The agreement was that the $69.16 would only be taken off my account May 1. Well I was shocked on 4/28 to see a debit to my checking account for $69.16!! My account went into overdraft as a result so I immediately called up CRC to complain. The phone assistant was really rude and asked if I had my letter infront of me and she said that the money would be taken off immediately and first payment (i.e second debit) would be taken off May 1. This doesn't make sense! Why would two charges for $69.16 come off so close together? She was really rude and handed me over to the refund department after I requested that they pay or at least write a letter to my bank to reverse the overdraft charges as the money was taken out too soon. They said that they would give me a full refund and send me the magazines anyway. I had meanwhile cancelled my debit card so that no more fraudulent charges could be taken off my card so I called back to request a check for the refund. The phone assistant this time was also really rude and had a different story, she said that because I cancelled, the $69.16 which was pending would be taken off immediately instead of May 1. I had to explain the whole thing to her again. I stated that I as I was promised a refund I just wanted to inform them that I need a check instead of a credit back to the card as the card has been cancelled! She continued being rude then spoke with her manager and then agreed. She said that a check would arrive in 7 to 10 business days. When I got home that night, I reread the letter and it clearly states that the FIRST payment would be on the first of the month then the following payment would start June 1. So the first lady was really spinning stories! Also, when I cancelled via phone initially I had verbally confirmed with the agent that the charge would only come off May 1. So what's really weird is that they all have a different story!! I still have not received a check or any magazines so I will see what happens over the next few weeks, then keep calling back.