- Report: #1478502
Complaint Review: Sweetwater.com - Fort Wayne Indiana
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Why?
Sweetwater.com
5501 US Hwy 30 W Fort Wayne, 46818 Indiana, United States
Phone:
(800) 222-4700
Web:
www.sweetwater.com
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Sweetwater.com sweetwater sound, inc. Sold me a defective guitar as a result of replacing Speakers I bought Fort Wayne Indiana
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35 years I dreamed of having a Martin guitar, never had enough money, had brain surgery, and after I recovered, I was finally ready, then I met Sweetwater, I bought a Martin, and no matter what I did it wouldn't stay tune, the neck was warped and the bridge wasn't gauged properly so the high E string would slide off the neck while playing.
I contacted them, they said they didn't have that model anymore, I chose another one like the one I had and they said it wasn't available until Aug. They already knew I was recording in June. I chose the only model left and they said Yes but you have to pay more. I was floored.
That was a couple of weeks ago. I sit hear today on my job depressed because after 35 years and building the courage to buy it, with PTSD, they sold me a defect and didn't even try to make it right, Sure they wrote a lot of dialogue to cover their butts, but nothing real.
I got my money back but the dream is gone. Thanks Sweetwater for destroying a life long dream. I got angry, who wouldn't, and now they don't even acknowledge me. They know they're wrong. I'm just one man against a machine, they have all the power and influence, all I can do is tell the story.
3 Updates & Rebuttals
Terry
Chicago,Illinois,
United States
You're ab-so-lute-ly right
#2Consumer Suggestion
Sat, May 11, 2019
New guitar..-especially- from a company that says it takes great care in making sure products are perfecto when they go out the door...should not not need repair or anything when you get it. I think if you become a squeaky wheel they'll take care of the problem, they value their PR, it's the only thing that keeps them in bizness.
the pics look awful. if you put it on a creditcard, like Chase, they have a product complaint / refund policy, or I think they should have one. pehraps they could assist? don't give up on it, dude.
Steve
Las Vegas,Nevada,
United States
A new guitar
#3Author of original report
Fri, May 10, 2019
A new guitar should not need to be repaired. Those jerks told me to take it to a local luthier and get it fixed. Can you believe that? If I wanted a guitar that needed repairs why would I buy one new? Come on my get real
Terry
Chicago, IL,Illinois,
United States
not impossible to fix that guitar
#4Consumer Suggestion
Fri, May 10, 2019
I know about dreams, have put some on hold myself to attend to a friend. Looking for a guitar in Chicago, Illinois I found a very local guy who's been repairing and building guitars his whole life. Got a great vibe from his website, want to share that; my take is he can fix your instrument or perhaps recommend someone in your area, he's a no-B.S. dead-serious musician.
Fellow's name is Geoff Benge, link to his website is www.chicagoguitarrepair.com/contact. Give him a call, send a message; I know how you must feel. Best wishes to you.
