- Report: #1263240
Complaint Review: SWEngines.com - Tulsa Oklahoma
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SWEngines.com
406 S. Boulder Ave. Suite 400 Tulsa, 74103 Oklahoma, USA
Phone:
866-319-1058
Web:
www.swengines.com
Categories:
Business Rating:
(0)
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SWEngines.com AWFUL CUSTOMER SERVICE Tulsa Oklahoma
I ordered an engine for a 2002 Honda CRV from SWE on 9/14/15, it arrived at my mechanics over 30 days later, and it had been damaged in shipping. For some reason, I'm taking SWE at their word that their "spot checks" were on point and it wasn't damaged when it left their facility. Either way, the engine was not properly secured in the shipping truck, it fell over, and parts that were once perfectly usable were broken, forcing my mechanic to rip parts off the old engine and put them on this one. I incurred additional labor fees, and I was without my vehicle for an extra seven days because of this mistake.
I called SWE to try and get some reimbursement, as this is not my fault nor that of my mechanic, and the individual I spoke to (didn't catch a name) was rude, and simply told me "if you'd read your warranty you'd see there's nothing we can do." He was 100% unhelpful, and I flat out refuse to believe that "there's nothing that can be done."
This is the fault of SW Engines, not me, and not my mechanic. They need to be held responsible for their actions. I've since looked up their reputation on the BBB, which I should have done beforehand, and I found that not only do they have an "F" rating, but they also have 370 complaints against them, most of which have been left unresolved.
I will be reporting this fraud of a company to as many places as possible, and I will not stop until this is fixed.
