Mitternacht Engel
Other,#2UPDATE Employee
Fri, February 07, 2014
Per the website and catalog:
Note the bottom line, Credit orders are subject to final credit approval.
Pre-approval is just that, Pre meaning before, so before final approval. The ammount you are approved for may vary, many catalogs say UP TO 400. That means any ammount up to that number. (Teachers drilled this into our heads when I was in school because most people miss those points and feel they are mis-lead when the advertisement IS as listed)
Actually, there IS a credit limit once your account has been truley established, (after few months of pay, ask credit department for more exact timeline)
As to why it was held, honestly Customer Service is NOT given information on why orders need down payments. (each order varies per person) Credit is the proper department to speak to on this matter. Letter should explain why the down payment is needed, but many still have questions. You should contact the Credit department, or call the regular number and asked to be transfered there if you get customer service.
Account numbers: first 10 are the same, last 4? digits after the 10 refer to which company it is. It makes it 100% easier for those working to answer questions about several companies at once and take multiple payments.
I hope this was helpful and sorry if I wasn't.