Thomas
Greenwich,#2Author of original report
Thu, January 22, 2004
This ripoff rebate has been resolved. I would like to clarify a few things. 1) I did NOT mistakenly fill out, or fail to return any required receipt or proof-of-purchase. No other person should assume that. The Symantec rebate company (website powered by "Parago") admitted that I did nothing wrong. 2) The rebate company was at fault, and admitted it. 3) Symantec should NOT be excused simply because they hired an inept third-party to process their rebates. I wish that were so easy to do in my life- I could just blame the other guy, and pass the buck. 4) I did finally get my $40 rebate, but only after emailing Symantec twice, and calling two 800 numbers. The correct number was 1-866-206-8800. After holding the phone for a while, the problem was resolved. 5) This was NOT a simple rebate process. I have never jumped through so many hoops to get a rebate resolved before. I will be very wary of rebates in the future, and I will photo-copy everything before I mail them out. I actually hope I buy products without rebates from now on, if I can afford to.
Bland
Virginia Beach,#3Consumer Suggestion
Tue, January 13, 2004
I agree with the above poster. Just for your info Symantec is the maker of Norton products. I do not think anything was intentionally done wrong to you but more of a honest mistake. It is not unusual for a company to require proof of purchase for a rebate and keeps those who would break the rules honest. Obviously you bought the product in good faith and paid in full but your cashere or salesperson did not print you a secound receipt and inform you how to file your rebate properly. I would not be too hard on the Symantec corporation for following normal bussiness practices. I am just a consumer like you and do not work for Symantec and have no ties.
AJ
Cuyahoga Falls,#4Consumer Suggestion
Mon, January 12, 2004
I had the same problem with this rebate. I was easily able to get this resolved with the rebate company. The problem is that there are 2 separate rebates for the product. They both require either the proof of purchase OR the original UPC code. The one that was rejected most likely was the one that you sent the proof of purchase with. Unfortunately, the person who entered the rebates did not realize this and rejected it because it was missing the UPC code which is required on most rebate promotions. The rebate is being processed at the rebate company Perago (hired by Symantec) and they can fix the problem. They did for me. Here is what to do: 1) Call the 800 number on the rebate form. 2) You will get a menu. Select the item that states that your rebate was rejected. 3) You will get another menu with a bunch of items that you don't want. You want to speak to a person, not listen to recordings. Don't choose any of those options, just wait on the line for a minute and it will transfer you to customer service. (They should make it a menu item.) 4) Listen to hold music for a while (took me 10 min on hold) until a live person picks up the phone. Politely explain your problem and they will fix the problem. (Note that you need to be nice and not angry or rude. It goes a lot farther in resolving problems.) I did this, they fixed it and sent me my other rejected rebate with a week. It does not look like they are trying to avoid paying rebates, but someone just goofed up. I didn't try the email approach, so I have no comment on why they did not respond.