- Report: #132085
Complaint Review: Symantec - Miami Florida
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Symantec
P O Box 028516 Miami, 33102-8516 Florida, U.S.A.
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Symantec Rebate Ripoff Miami Florida
WANT MY REBATE! I bought TurboTax Software and all the software pkgs. that were advertised with it to get the rebates. I bought Norton AntiVirus 2005 which had a $30.00 rebate. Sent in the UPC Code which was cut from the box and stapled to a copy of the store receipt which contained the rebate form.
Symantec has send me a postcard stating they cannot honor my request ($30.00 Rebate) due to Missing Proof of Purchase. It was not missing as it was stapled to the receipt/form which had my name and address on it.
Asheville, N. C.
D.
Fairview, North Carolina
U.S.A.
Symantec has send me a postcard stating they cannot honor my request ($30.00 Rebate) due to Missing Proof of Purchase. It was not missing as it was stapled to the receipt/form which had my name and address on it.
Asheville, N. C.
D.
Fairview, North Carolina
U.S.A.
1 Updates & Rebuttals
D.
Fairview,North Carolina,
U.S.A.
Symantec Rep. denies responsibility as I exptected.
#2Author of original report
Mon, February 21, 2005
I phoned Symantec in Miami, Fl. this a.m and talked with "Lyle" who put the blame in this matter squarely on me. I KNOW I stapled the UPC from the box of Norton Anti Virus Software to the rebate form. He proceeded to tell me that they had nothing on me -- how did they know to send me a denial post card?? They got the info. from the rebate form. He proceed to tell me that I had bought an upgrade version -WRONG. I purchased the full Ver. Norton Anti Virus 5000. He told me that I had to send in the UPC Code and flap from the box that had some identifying info. on it. There is absolutely nothing on the flap. He further stated I had to copy the CD, a copy of my credit card statement where I downloaded my last purchase online, and send that in with a copy of my cash register receipt. He is WRONG again ... I purchased the full Ver. 5000 and have the box and unopened CD. I will have my $30.00 Rebate if it takes the 3-yr. Statute of Limitations to fight it out. Wonder what the FTC will think about all this?
