- Report: #431539
Complaint Review: Synapseconnect - Stamford Connecticut
-
Author Confirmed
Why?
Synapseconnect
Synapse Group Stamford, 06905 Connecticut, U.S.A.
Phone:
203-595-8255
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Synapseconnect - Fandango UNAUTHORIZED USE OF MY DEBIT CARD Stamford Connecticut
ON 2/13/09 I SAW A DEBIT FROM MY CHECKING ACCOUNT. I OBTAINED A COPY OF MY MONTHLY BANK STATEMENT AND SAW WHERE $32.00 WAS WITHDRAWN REFERENCING "VISA DDA PUR TWXJWH103 READERS DIG. 800-487-3567, NY". I CALLED THIS NUMBER AND SPOKE WITH A TONY TOCCI WHO INFORMED ME THAT THE MAGAZINES WERE ORDERED FOR ME THROUGH FANDANGO (A COMPANY YOU ORDER MOVIE TICKETS THROUGH). HE THEN STATED THAT IT WAS FROM 2007! HE HAD AN ADDRESS FOR EXETER, NH. HERE IS THE BEST WAY I COULD TRACK THIS...I AM (WAS) A MEMBER OF FANDANGO AND THEY DID IN FACT HAVE MY DEBIT CARD NUMBER IN THAT I WOULD USE THIS TO ORDER MOVIE TICKETS. HE STATED THAT NATIONAL GEOGRAPHIC WAS BEING SENT TO THE ADDRESS IN EXETER, NH. HE ALSO HAD A PRIOR ADDRESS OF GEORGETOWN, MA. I EXPLAINED TO HIM THAT WE LOST OUR ENTIRE HOME IN JANUARY, 2007 TO A HORRIBLE FIRE AND YES WE DID HAVE A FORWARDING ADDRESS FOR EXETER, NH (BUT THIS WAS ONLY A P.O. BOX THAT DID NOT ACCEPT ANYTHING MORE THAN A LETTER. I NEVER IN MY LIFE ORDERED ANY MAGAZINES FROM FANDANGO (I DIDN'T EVEN NOW THAT THEY OFFERED SUCH SERVICE! HE THEN TOLD ME THAT MY DEBIT CARD WOULD BE CREDITED FOR $29.00 AND SOME CENTS WITHIN "3 TO 5 BUSINESS DAYS". I WAS SO ANGRY THAT I DECIDED TO CONTACT FANDANGO DIRECT VIA EMAIL. THEY RESPONDED SAYING THAT THEY WANTED TO SEE A COPY OF MY BANK STATEMENT. I ONLY ALLOWED THE NECESSARY INFO THEY NEEDED TO SEE AND FAXED IT TO THEM AT 323-417-4975. TODAY I RECEIVED AN EMAIL FROM THEM STATING THE FOLLOWING:
Fandango Support Response: Ticket 03025174SVFriday, March 6, 2009 11:46 AM
From: "Fandango Customer Support" Add sender to ContactsTo: "Sandra V" Dear Sandra,
Thank you for your email and interest in Fandango.
After forwarding your refund request to the correct department, it has been confirmed that the charges you are referencing are not a charge that came from Fandango. You are experiencing a Synapseconnect issue, which is one of our advertisers. Please contact Synapseconnect with your inquiry.
We hope this information is helpful.
NOTE: Please do not click the reply button. Emails sent to this address are not read.
To send a response to customer support, please click the following link, or copy and paste it into the address line of your browser:
http://fandangocust.suth.com/ticket.asp?ci=308246&tn=03025174SV&rn=090302-000061&fm=1
Best Regards,
Stacey
Fandango Customer Support
www.fandango.com
Wireless access: mobile.fandango.com
THIS HAS BECOME CRAZY AND I DON'T KNOW WHO HAS MY DEBIT CARD NUMER AND WHY DID (THEY) ATTEMPT TO USE MY CARD 2 YEARS AFTER-THE-FACT!!???
DO I ALSO REPORT THIS TO THE BETTER BUSINESS BUREAU? PLEASE ADVISE.
ALSO PLEASE NOTE THAT I AM ON DISABILITY DUE TO SEVERE DIABETES AND LIVER DAMAGE AND EVERY PENNY I OWN I NEED TO ACCOUNT FOR.
THANK YOU SO MUCH IN ADVANCE.
SANDRA (SAND) V
(((Redacted)))
Sandra
Derry, New Hampshire
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Fandango Support Response: Ticket 03025174SVFriday, March 6, 2009 11:46 AM
From: "Fandango Customer Support" Add sender to ContactsTo: "Sandra V" Dear Sandra,
Thank you for your email and interest in Fandango.
After forwarding your refund request to the correct department, it has been confirmed that the charges you are referencing are not a charge that came from Fandango. You are experiencing a Synapseconnect issue, which is one of our advertisers. Please contact Synapseconnect with your inquiry.
We hope this information is helpful.
NOTE: Please do not click the reply button. Emails sent to this address are not read.
To send a response to customer support, please click the following link, or copy and paste it into the address line of your browser:
http://fandangocust.suth.com/ticket.asp?ci=308246&tn=03025174SV&rn=090302-000061&fm=1
Best Regards,
Stacey
Fandango Customer Support
www.fandango.com
Wireless access: mobile.fandango.com
THIS HAS BECOME CRAZY AND I DON'T KNOW WHO HAS MY DEBIT CARD NUMER AND WHY DID (THEY) ATTEMPT TO USE MY CARD 2 YEARS AFTER-THE-FACT!!???
DO I ALSO REPORT THIS TO THE BETTER BUSINESS BUREAU? PLEASE ADVISE.
ALSO PLEASE NOTE THAT I AM ON DISABILITY DUE TO SEVERE DIABETES AND LIVER DAMAGE AND EVERY PENNY I OWN I NEED TO ACCOUNT FOR.
THANK YOU SO MUCH IN ADVANCE.
SANDRA (SAND) V
(((Redacted)))
Sandra
Derry, New Hampshire
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
