- Report: #1468198
Complaint Review: System One Floor Solutions - Surrey British Columbia
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System One Floor Solutions
18418 53 Ave #105 Surrey, V3S 7A4 British Columbia, Canada
Phone:
1(604)542-2274
Web:
systemonefloor.ca
Categories:
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System One Floor Solutions Kevin Swenson Did a bad job got paid and did not pay the guy that fixed their mess! Surrey British Columbia Canada
Do NOT use this company! The business is run by a crook!
We went out of our way to help them finish the commitment they entered into, cleaned up their mess, finished the job for them and they ripped us off!
Simple as that, I sent this email this morning in a final atempt to offer a chance to reconcile....crickets is all I heard back!
Hey Kev…as you can see from the invoice below the work was done and completed by Sept 7th. Just as this cost was due upon receipt so is the amount you owe me. I did not negotiate with Orca for the amount of the invoice, I paid it and was happy that the job could progress. I did the same when I received the invoice for the tile base and I paid on the spot when I drove to pick up cleaning supplies and materials to complete your work. You must be a very selfish person, undoubtably you are very ungrateful. I am sorry to your staff for raising my voice in frustration when I spoke to them on the phone. It was mainly due to the disbelief that I had worked so hard to build a relationship with your people only to find that I had offered my hand in friendship and it was taken as a sign of weakness.
For the record, let's just get the facts straight. -Each time your men came to my job site they had one of the cleanest sites to preform there duties -I went out of my way to work with and assist your men with there duties(including completing the cove base and installing the aluminum transitions to the back of house) -All your trades left there garbage and I dealt with it, until now without complaint (just a heads up, all trades are to remove there own debris) -Your company overcommitted and were not meeting timelines, I sourced the forces to complete your commitment. -You over charged for the floor prep they did a s**t job had to come back and I still had to input additional effort to make it work(scribing storefront display pieces and base trims when the floor was surveyed and charged to be level) -
Your floor prep guys made a mess of my finished back of house and my wife cleaned up and was unable to completely remove the concrete dust off the walls. The solution as the painter was going to charge an extra to repaint the two walls was I painted the walls. -I spent my time running around picking up materials and doing work and you some how feel you have the luxury of deciding my worth. -We sent you an invoice that is by far, less than the amount it should be and you sent me a pathetic payment on account, treating me like some kind of pion. You have no right to screw with my invoice. What I called an admin fee quite simply was 15% of the total cost out of pocket that I was impacted. A reasonable amount that I was willing to accept. You sending me less than I spent makes you a thief. If you and your company want to salvage any chance of making this right, I expect an apology and full payment by the end of day today Regards
2 Updates & Rebuttals
Joe
Dallas,Texas,
United States
Collections Guy
#2General Comment
Thu, November 29, 2018
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