- Report: #1156681
Complaint Review: Systweak - Internet
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Author Not Confirmed
Why?
Systweak
Internet, USA
Web:
http://www.systweak.com/
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Systweak RegClean Pro, Advanced System Protector Programs "Detected" 41 "Problems" or "Infections" on a cleanly formatted HDD with fresh install Internet
My sister was having some issues with her laptop and it required a reformat. I formatted the HDD and installed a fresh copy of Windows 7 - along with the usual windows updates etc. I then returned it to my sister, and she did one single thing with it - she searched google for DirectX because a game she installed via a DVD required DirectX to function, as most do, and directx was not included on the dvd itself. She did not know what it was, so searched to find out what it was.
All it took was a banner ad / popup about these programs, for the computer to become infected with this malware, and she began getting popups telling her about issues that needed to be fixed. She knew this wasn't possible as I had just formatted her hard drive and deleted everything and she hadn't done any search other than this, on the internet, so she closed everything and shut the computer down, and I told her I'd look at it.
Upon restarting the PC I was bombarded by "Advanced System Protector" and "RegClean Pro" telling her that it has found 41 infections on her PC and requires cleaning - at a cost, of course.
This is blatantly obvious fraud as there could not possibly have been anything aside from what came from this advertisement. I stress that there was absolutely nothing willingly installed or accepted on my side to allow the installation of these programs.
All these Systweak programs have done is lie about there being a problem, and offering to fix them for a fee - when the only problem is Systweak itself. I decided to call their 800 number to ask them a few questions about their business and specifics about these programs, and see if they could possibly answer - however I was unable to get through to a representative after about 5 minutes of being on hold, so I hung up.
Fraudulant Company, through and through. This has only managed to waste a good chunk of my time, but I feel sorry for all the people that know less about computers who have fallen victim to this deception and paid money for a problem that never existed to be fixed.
Outside the internet world, this is extortion as all paying that money would do is stop Systweak themselves from harming your PC - what's the punishment for that again? Hmm. Be very wary of this "company" and their software.
