Richie
Na,#2Consumer Suggestion
Mon, March 21, 2005
Walmart is only a dealer. I can't blame people for wanting to get phones through dealers because a lot of the times dealers do offer the phones for a lot lower than what you would pay at an actual T-Mobile retail store. However, you can't blame T-Mobile for what you buy at Walmart. Why didn't you bother reading your contract and seeing that you have 14 days to exchange the phone? You also have 14 days to back out of your contract if your not happy. My suggestion is you should have taken the phone back to Walmart and demanded an exchange within the first 14 days and picked up a few rolls of toilet paper while you were at it.
Magic
Winston-Salem,#3Consumer Suggestion
Thu, March 17, 2005
I would recommend calling T-Mobile's Customer Care first. If that doesn't suffice, go to the nearest T-Mobile Retail Store. They are the ONLY ones who can see what Customer Care can see. The WalMart "dealer" is just that....a dealer. They CANNOT do anything about your phone. Samsung and T-Mobile are the ones you need to contact. I used to work for a wireless company recently in their Customer Service department. Hope this helps!!