- Report: #187769
Complaint Review: T-Mobile - Albany New York
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T-Mobile
18 Wolf Road Albany, 12205 New York, U.S.A.
Phone:
518-438-0513
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T-Mobile Lied, RIPPED OFF, Hosed Albany New York
Originally purchased TMobile while living in Schenectady, NY. Turned in 1 phone because it kept dropping calls for no reason what so ever. Rec'd a new one. Then moved to Gloversville, NY 4 months after having service, found out there was no towers available for service. Called up T-Mobile and asked them what could be done due to thier not being any service in the Gloversville Area. I was told by the Representative that answered the phone that due to thier not being any towers or service for the T-Mobile phone, they would cancel my account and there would be no bill due. They had my phone number, address and could of contacted me at any time. Instead they waited a year and not once did I recieve any mail or phone calls regarding they did not cancel my bill.
Then I received a phone call by a third party stating I owed over 660.00 due to non payment of bill and cancellation fees. News flash....First: If they cancelled the bill like they where suppose to be there would be no bill. Second: the cancellation fees are only 200.00. Third: They made no contact to get ahold of me even though they had my correct mailing address and the phone number to get ahold of me. Forth: Now this third party fiance company is threathening to put this debt against my credit. Fifth: T-Mobile has made no effort to correct this mess and all I have gotten is lip service. "Oh I am sorry that has happened but now it is out of my hands. You have to go through the fiance company now."
The fiance company refuses to remove the bill and has also refused to file the paper work disputing the original bill. This is ridicious because all of this is due to moving to an area that has no towers for Gloversville, NY and there is no service here. I was told by T-Mobile's agent that he was cancelling the service and there would be no bill. If he had done what he claimed he was going to do, I would not be in this situation right now. I want to sue T-Mobile for non-complaince and failure to hold up thier end of the bargain by giving proper service in the area which they where suppose to be putting up towers and they never did.
Customer service is absolute terrible to deal with, most of the time they are rude or have no clue what they are talking about. They give lip service and never follow up on what they say. This is the worse case of injustice that I have been involved with. It is unfortunate that people such as myself, get lied to by corporations and we get the short end of the stick because no one cares to do their jobs.
Deanna
Gloversville, New York
U.S.A.
Then I received a phone call by a third party stating I owed over 660.00 due to non payment of bill and cancellation fees. News flash....First: If they cancelled the bill like they where suppose to be there would be no bill. Second: the cancellation fees are only 200.00. Third: They made no contact to get ahold of me even though they had my correct mailing address and the phone number to get ahold of me. Forth: Now this third party fiance company is threathening to put this debt against my credit. Fifth: T-Mobile has made no effort to correct this mess and all I have gotten is lip service. "Oh I am sorry that has happened but now it is out of my hands. You have to go through the fiance company now."
The fiance company refuses to remove the bill and has also refused to file the paper work disputing the original bill. This is ridicious because all of this is due to moving to an area that has no towers for Gloversville, NY and there is no service here. I was told by T-Mobile's agent that he was cancelling the service and there would be no bill. If he had done what he claimed he was going to do, I would not be in this situation right now. I want to sue T-Mobile for non-complaince and failure to hold up thier end of the bargain by giving proper service in the area which they where suppose to be putting up towers and they never did.
Customer service is absolute terrible to deal with, most of the time they are rude or have no clue what they are talking about. They give lip service and never follow up on what they say. This is the worse case of injustice that I have been involved with. It is unfortunate that people such as myself, get lied to by corporations and we get the short end of the stick because no one cares to do their jobs.
Deanna
Gloversville, New York
U.S.A.
2 Updates & Rebuttals
Joy
Hazel Park,Michigan,
U.S.A.
A whole year?
#2Consumer Comment
Thu, May 18, 2006
"I was told by the Representative that answered the phone that due to thier not being any towers or service for the T-Mobile phone, they would cancel my account and there would be no bill due. They had my phone number, address and could of contacted me at any time. Instead they waited a year and not once did I recieve any mail or phone calls regarding they did not cancel my bill." hmm... "they waited a year"... so.. this is supposed to be all T-Mobiles fault because they did not call you back. Did you not try and call them back at any point within that year? I mean that's a long time. I would've kept contact several times within the 1st month of not having service. I think it's both your faults that neither one, tried to call each other right away and several times to make sure the issue was resolved. You never leave anything undone, until the final say so.
Steve
Salem,Oregon,
U.S.A.
Help for you
#3UPDATE EX-employee responds
Wed, May 10, 2006
Here's an FYI, there is a department within T-Mobile that can help you with this. They deal directly with the 3rd party collection companies that are contracted by T-Mobile. You'll have to forgive me, I haven't worked there in a while and the name of the department eludes me. Keep in mind that the employees cannot contact them directly and do not have a number to offer you. Not that they don't want to, it just doesn't exist. So please, please, please be gentle with the representative and if they can't provide you with the option to contact that department for you, it's because they are unaware that department is accessible. I would suggest asking them politely to ask their supervisor if they are aware and if that doesn't work, hang up and try another representative until you find one that knows. The key is to be polite in the face of even the most rude representative, when you find the right one they will bend over backwards to get whatever you need to resolve your issue. Unfortunately most call centers for large companies are either outsourced to the lowest bidder or higher people just as a "warm body to fill a seat." So patience is going to be key, I would give a nice beverage and pop in a decent movie. Being in New York and customer care being a 24/7 operation for T-Mobile, if you are a morning person I would recommend calling first thing in the morning @ 9 your time is when most of the west coast centers open up, however the volume is very low between 11 pm and 4 am PST. One of these days I'll break down and write a guide: "Getting What You Want from a Call Center Representative." Hope this helps!
