- Report: #1440900
Complaint Review: T-Mobile - Albuqueque New Mexico
Reported By:
AJ -
Fredericksburg, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
T-Mobile
PO Box 37314 Albuqueque, New Mexico, United States
Web:
www.t-mobile.com
Categories:
Business Rating:
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T-Mobile charged for services we didn't want Albuqueque New Mexico
We had added a line for our granddaughter about 2 years ago. She has now been able to get her own plan. We went into our local T-mobile store to cancel that line and were told the following: they can not cancel a line in the store, but the line we were cancelling had insurance on it and was on the Jump plan. We never even heard of the Jump plan and certainly never signed up for it on this line--(or our other two). Evidently we've been charged for this all the time we've had this line, when we never asked or signed up for it. We also had asked, almost a year ago for the insurance on this line to be cancelled. Now we found out that it never was; so we've paying for that all this time also. So for one to two years T-mobile has been charging us for options we never asked for or asked to be cancelled! On top of this, I have had the same phone since we first signed up for T-mobile. It is now pretty old and hasn't worked properly for awhile. It's finally gotten bad enough that we felt I had to get a new phone. While in the store I found one I wanted. It cost a little more than I was hoping to get one for, but decided I could live with it since I really needed it. It didn't take long though before we realized that I couldn't even get the phone for the price listed! Once the store rep. started to help us with it, we were told that there's an extra $20 fee for purchasing a new phone. How is it that T-mobile tells us all the time we're due for "an upgrade"; "upgrade to a better phone now", etc. and when we do we're charged an extra $20 to do so. T-Mobile did not offer any restitution for the fact that we've been charged for services we never wanted or cancelled. Their only resolution to my getting a phone was that they'd send me one "for free' but we'd have to sign up on their installment plan and they'd SUPPOSEDLY credit us back that charge. After years of being overcharged by them, they expect us to trust them? We'e not stupid and we won't be taken by T-Mobile twice!
