Tauns
PORTLAND,#2UPDATE EX-employee responds
Fri, January 16, 2009
I have seen this sort of thing happen, unfortunately, all too often. There is a sense of arrogance with T-mobile employees, probably because they enjoy making money through customers who are not given enough information. For instance, if you go over your minutes without knowing it, you are charged a large fee. Therefore, lack of information = money. Usually, the Sidekick issue is due to not adding the (now $25) sidekick add-on ($25 includes unlimited internet and 400 text messages, while $35 includes unlimited internet and unlimited text messages). This rate is higher than the original $20 add-on, but that one is no longer offered whatsoever. Without this add-on, ALL sidekicks, no matter what type, will have a great deal of errors, such as: deleting the phonebook entries, not allowing downloads, and unwanted restarting. It relies on the network for EVERYTHING, so without that internet, it's not worth the hastle to own it (you are forced into paying extra each month because of the phone). Many customers are not warned about things like this because they are rushed through the stores since true customer care takes too much time while leads and sales are rewarded instead. Most customer care issues (unless the store is slow and the workers are bored) are taken over phone, and many reps will stick you on the phone with the same people if you visit, so the most you can usually do is call customer care and request higher-ups. Loaner phones are not a given, although the good news is the $100 fee is not charged unless the phone is not returned within the 14 day return period. Insurance is not necessary to get a loaner phone, only the one year warantee that comes with it for free.