- Report: #259472
Complaint Review: T-Mobile - Bellevue Washington
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T-Mobile
t-mobile.net Bellevue, Washington, U.S.A.
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T-Mobile Consistent Perky but Heinous Customer No-Service Corporate - Bellevue Washington
I've been a T-mobile customer for more than two years. I would choose ANY other provider, however, they are the only ones that offer coverage in my area.
I ordered a new phone/line in November. Within 10 minutes of powering the phone on, I got a barrage of text messages and calls from some rather angry 'urban' individuals. I called Tmobile and they changed my number.
In April, I started getting a lot of calls about a cruise to the Bahamas for $99. People wanted to sign up. I thought they were nuts. I finally got someone to fax me the flyer that they had gotten - and sure enough it had MY phone number on it. There was no company name or other contact information other than a woman's first name. People said that they had gotten it from beauty shops, churches, etc. I was getting 10-20 calls a day (some late at night.)
I called Tmobile and explained the situation. Most helpful in getting the number changed. I had asked for it to be changed in 2 days so I could let everyone know about the new number. I called back on day 2 to make sure that the order was in place and they said there had been a error in entering it in the system and they had placed it for change in a month. This representative took care of things and the number was changed.
I get my next phone bill and there was a $15 number change fee. Huh? On both occasions, no mention was made of a fee. Had they mentioned it, I would have said to forget it and I wouldn't answer calls from unrecognized numbers.
I emailed customer service and got back a form email that said the charge was valid.
Um, that's not acceptable - you don't charge people for fees that they aren't informed of. I replied back that it was unacceptable. I got an email acknowledging that my email had been received, but no further response. I paid my bill minus the $15 and noted it in the comments.
I got this month's bill where I'm charged a $5 late fee as well as the $15 balance. I called customer service and a very perky representative said the charge was valid. I replied that Tmobile TWICE failed to inform me of this. She acknowledged that there was no notation that they had told me. She was going to "as a courtesy" waive the $15 charge but not the late fee.
Not acceptable. I asked to speak to a supervisor that said he was not going to waive the late fee that they had already done a 'free number change for' me in November (upon activation).
He reminded me how they had done this incredible 'courtesy' of waiving the $15 fee and that I should be thankful for that. I asked for his supervisor. He said he didn't have one.
I asked for their corporate info. Of course, he didn't know that. I googled it and will be calling the President's office in the morning. Unfortunately, I have a year left of service. I'll be counting down the moments until I'm free from TMOBILE.
La
Atlanta, Georgia
U.S.A.
I ordered a new phone/line in November. Within 10 minutes of powering the phone on, I got a barrage of text messages and calls from some rather angry 'urban' individuals. I called Tmobile and they changed my number.
In April, I started getting a lot of calls about a cruise to the Bahamas for $99. People wanted to sign up. I thought they were nuts. I finally got someone to fax me the flyer that they had gotten - and sure enough it had MY phone number on it. There was no company name or other contact information other than a woman's first name. People said that they had gotten it from beauty shops, churches, etc. I was getting 10-20 calls a day (some late at night.)
I called Tmobile and explained the situation. Most helpful in getting the number changed. I had asked for it to be changed in 2 days so I could let everyone know about the new number. I called back on day 2 to make sure that the order was in place and they said there had been a error in entering it in the system and they had placed it for change in a month. This representative took care of things and the number was changed.
I get my next phone bill and there was a $15 number change fee. Huh? On both occasions, no mention was made of a fee. Had they mentioned it, I would have said to forget it and I wouldn't answer calls from unrecognized numbers.
I emailed customer service and got back a form email that said the charge was valid.
Um, that's not acceptable - you don't charge people for fees that they aren't informed of. I replied back that it was unacceptable. I got an email acknowledging that my email had been received, but no further response. I paid my bill minus the $15 and noted it in the comments.
I got this month's bill where I'm charged a $5 late fee as well as the $15 balance. I called customer service and a very perky representative said the charge was valid. I replied that Tmobile TWICE failed to inform me of this. She acknowledged that there was no notation that they had told me. She was going to "as a courtesy" waive the $15 charge but not the late fee.
Not acceptable. I asked to speak to a supervisor that said he was not going to waive the late fee that they had already done a 'free number change for' me in November (upon activation).
He reminded me how they had done this incredible 'courtesy' of waiving the $15 fee and that I should be thankful for that. I asked for his supervisor. He said he didn't have one.
I asked for their corporate info. Of course, he didn't know that. I googled it and will be calling the President's office in the morning. Unfortunately, I have a year left of service. I'll be counting down the moments until I'm free from TMOBILE.
La
Atlanta, Georgia
U.S.A.
3 Updates & Rebuttals
La
Atlanta,Georgia,
U.S.A.
Tmobile Update
#2Author of original report
Mon, July 09, 2007
I called corp in Bellevue and asked for Robert Dotson's office (President). I was asked what it was in regard to and was immediately transferred to an executive response person - who was nice but claimed that the late fees were not in response to the not paying the number change fee but for not paying (disputed) text messaging charges. (I constantly get spam text messages and have asked for the feature to be blocked but they claim that it cannot be done - which is not true - I worked for AT&T Wireless for years and it can be facilitated easily) She was polite and (somewhat) helpful but I'm still counting down the days until my contract is up.
John
Louisville,Kentucky,
U.S.A.
T-Mobile
#3Consumer Comment
Mon, July 09, 2007
I've had every cell provider in the nation and I guarantee you that if you had VerizonWireless or Sprint that they would not have offered you the courtesy waivers of the phone # change fees...T-Mobile isn't perfect but it's head and shoulders above the other carriers and their plans are more affordable. Yes, it's a hassle but I wouldn't make a big deal over it...they were nice enough to waive the one fee.
Keith
Keansburg,New Jersey,
U.S.A.
T-Mobile Corporate Number
#4Consumer Suggestion
Mon, July 09, 2007
T-Mobiles corporate number 425-378-4000...I hope this helps!
