Don
Belleville,#2UPDATE EX-employee responds
Thu, April 20, 2006
You mentioned in your post that your phone had been suspended for exceeding the $150 Spending Limit. This sounds like it is a Smart Access Account. These account types have their advantages (having your service interupted before getting a huge bill), but their drawbacks as well. I used to be a supervisor in Smart Access customer care. The $150 spending limit includes and billed amount (whether it is due yet or not), as well as unbilled charges such as minute overage. If you were not near the end of your bill cycle, then it would be difficult to estimate how long your service would stay on, as it is difficult for customer care to estimate your minute usage. One thing you can do is monitor your minute usage and your balance on your phone through the short codes that are offered to you when you call. Hope this helps.