Complaint Review: T-Mobile - Palos Heights Illinois

Let's say that I've given every opportunity and patient with them, respectful and I will consider myself a great customer who has been bullied, miss treated and sadly not taking serious. I have involved The FCC, Better Business Bureau and next step is the secretary of states office. What T-Mobile is doing deliberately keeping an account or according to T-Mobile two months behind. Many people don't realize it when you sign up for T-Mobile to use your credit which means that you have credit at file a credit account.

To further elaborate you use their service and then they bill you is a typical credit account. Unfortunately with T-Mobile charge many fees because while you may be a month behind the typical Customer will never find themselves to 60 days late. Not until T-Mobile decided that they would make a change and you actually are paying for the current month. You will not find another cellular company that has more confusing billing T-Mobile.

By the use of words like billing cycle, mid cycle, due date in the notorious generation date thet deliberately mislead and manipulate a " credit" (they run your SS number and by checking the three agencies did find the inquires) into a prepaid account but at any point can move your "due date " to make it perexeived that since the bill comes out on the 8th of each month for viewing its dues anytime up to 5 days prior To end of cycle, meaning they can debit your financial institution up to five days early.

 Wait until the 8 to suspend your account and say you are 60 days past due! When In reality you are current. The reps have no training or education as to what a credit account means. In the traditional sense since I gave T-Mobile my Social Security number made a formal application they approve me for an account but they actually only approve me for the purchase of a phone device. This is their second misleading deceptive practice, who in their right mind what purchase a cell phone from a cellular company but Not use that company for cellular service? It's not technicality it is there a technicality that allows them to bill you for "service" and separate contracts for the device. 

In my case I had made a formal inquiry and asked that my bill be investigated internally to find out how I could possibly $1280 in one month. Keep in mind I have three lines, one is for Internet that has never been used and the second two are on there all inclusive packageTaxes and everything included at $140 per month. Each phone was $21 and 27 per month.  Meaning that my monthly bill should be $236. Well last November my account was suspended not after the first month I refuses to pay due to the escalation of so many issues ( like my personal credit, social security nunber, name and address had been compromised three times in a two year.)

or the iPad I purchased had been connected to an iCloud account two days prior to purchasing it even though T-Mobile claims it was new confirmed by Apple this was not the case. So for two years I was making payments on an iCloud locked IPad to T-Mobile, even more bothersome was that they were charging $25 per month additional fee for service. Clearly there was no Internet during their two-year period. So my issues were real but during my time to protest T-Mobile been telling me that my account was not going to be suspended and I was not going to be charged exuberant fees.

This was July until October. During the time I I was calling T-Mobile on a daily basis and when my account was suspended total due was over $2000 with Late and disconnection fees being compounded monthly to a staggering $800 plus amount! Additionally why was I responsible to pay $25 per month for Internet service when the iPad was locked, my original contact was for 4 lines also. I bought an iPad for $629 and paid two years of service at a total of $580 plus add the late fees and reconnect fees or $480 for a total of. $1389! Finally in December after I already made all payments to restore service I've over $2000 T-Mobile had the nerve to offer me a credit of $60.

And according to the rep I would either take it or leave it. I filed a complaint with the FCC and T-Mobile provided false information to the agent that investigating my claim. T-Mobile failed to inform this agent that I actually had two phone lines and the third line was an Internet line. So basically be left out that information. Keep in mind they were months that my service was disconnected twice in one month which I know first hand this is happened to many people just buy what I hear when I went to the store. And then proceeded to look at my statements from my bank it was surprised to see not only was I being overbilled I also was being charged the typical future dated payment Whike service was interrupted every month prior to the second future date of payment posting.

Meaning that I had to pay that 8 AM service restored or wait until the future dated payment went through. You would think that after you made the payment in real time adjust the account and discontinue The second installment no they still charge my phone my financial institution. When I file a claim with my bank almost an impossible because they had added late fees and reconnection fees changing the amount of the charge. Even when we did calculate the T-Mobile went back and adjusted numbers to ensure my bank wasn't unable to recoup that money since the dollar amount difference.

That in addition to the fact that they use different codes on the same account which then fools my bank into believing the xharge was for a one time purchase, or reacurring charge which is impossible since t mobile bills one month ahead .   By now I'm sure you had to speak and that many people even after changing office and paint store actually going to location and getting a receipt T-Mobile store they still lost two payments that k made with cash in store! 

Thankfully I had the receipt but they don't tell you that they didn't find the payment until a month goes by and then you are now me and they charge more fees, late fees and restoral fees. How can you charge restoral fee is that each individual line when you have only 1 account?? Just because you have three formats does not mean you have three separate accounts and you don't pay them three times a month. They have made my life hell for the last two years, and they still owe Me money as I just recently foind that my bank issued two checks for over $700 to T-Mobile and agin T mobile cano find..