Complaint Review: T-Mobile - Texas

Interesting, because you remember when I said I asked about my contract before signing it..., his take on it m2m was included in the plan I had it so, where unlimited text is on my contract.. states it will be addidtional 19.95 a month. Since, I do not work for T-Mobile and not use to your company contracts, but he should be a reliable source, very informed and have an understanding of the contract given his job should require he does. Well, this makes your company liable, for wrongfull selling of a product or services bought but not recieved. Hum, you and another employee working for the same company, and I unfortuantely got the one who DOES NOT KNOW WHAT HE'S SELLING or better yet... what if he did, and this would be such an easy way for T-Mobile to mislead it's customers and make a lot of money off of us before the we finally find out what's really going on, and then the we are forced to go to a higher costing plan to have m2m, because at this point T-mobile will not let you add m2m for 6.95, because that would cost T-Mobile a large loss from the outrageous phone bills, and for T-Mobile to feel they haven't loss anything has to force the higher costing plan on the customer, who has already been unfairly treated and charged, but now we, the customer, feel there is no choice, because the other option is paying the bill and a disconnect fee of 200.00 per phone, which either way T-Mobile makes a killing. Oh, by the way... My feelings about T-Mobile and this whole situation were confirmed today. Read on, Brandon... Interesting tid bit for you. I mentioned my situation at work, and you will just not believe it... Nicole and her mother had the same problem with T-Mobile and myfaves plan being misrepresented to them specifically m2m. They got the myfaves for her son, 2 daughters (one being Nicole), and a neice were told m2m was included, and paid extra for the text msg (just as I did). Lucky her, she stopped the plan after the 5th month once she was finally told there was no m2m, and the bill was outrageous. So, it's interesting to know I'm not the only person this has happened to in Texas. So, Brandon no matter what you rebuttal or say T-Mobile has a problem with poorly trained or informed employees that do not know or understand the plans they are selling. I do not know what the final out come will be. I can say without a doubt T-Mobile has a serious problem, and now 2 ex-customers with a combined 6 phones between us, taken to other phone services. My last thoughts for you ... I have every right to be very angry and upset, and if the tables were turned and you were sitiing where I am... you would be just as upset and angry. I would hope, if I were the employee doing a rebuttal over your situation I'd hope my second rebuttal would not come off sounding as defensive as yours, which leaves me to think the customer service attitude traing in T-Mobile is also lacking. Lets hope you never experience my side of T-Mobile.

the contracts show if m2m is there the m2m shows 0 on myfaves contracts and 999999 on others showing unlimited and you signed it

Brandon I can understand the confusion. The employee told me about the myfaves, and told me everything I wanted was in the plan except the text msg, and that would cost extra. I have never dealt with T-Mobile, but for this time, and that's why I asked him once more before signing which I stated, because I read over the contract, and asked about the m2m, and he told me it was in the myfaves plan as we had discussed. He told me everything I wanted m2m, myfaves and unlimitied text msg was what I was getting. As I have stated earlier... He even went as far to tell my daughters the only way for them to get into trouble with this plan would be if they went over the myfaves minutes. I do not think he knew the plan, and being a T-Mobile employee in a T-Mobile store....that makes T-Mobile accountable. All three of my daughters have stated he told me several times m2m, myfaves and unlimited text for the extra 19.95 was what I was getting. I went to T-Mobile instead of the other mobile phone service I have used for 15+ years, because my 2 older daughters in college living in Denton...well, the majority of their friends have T-Mobile, and they wanted the m2m. The m2m was my first request because it was why we went to T-Mobile to begin with, and the T-Mobile employee is the one who told me the myfaves would be the way to go to get everything, but text msg, because my daughters could put my husband and myself as one of their myfaves, and it would take care of us not being in the T-Mobile family. They both would have 5 myfaves each they could put on, and could only make changes everything 30 days so,..."pick your numbers carefully." Does any reasonable person think I would want a plan for 2 college students with out m2m? Had I been told the first time I contacted T-Mobile about the bill back in Feb, why the bill was so high (300.00+) I would have gone to a higher plan and paid the 6.95 for m2m. I would have been upset over being mislead at the store, but I would have gone to a higher plan, and added the unlimited m2m for the 6.95 a month but, no one told me the reason even though I asked each time I called until this last time, and only because I told the operator I didn't want to hear it was the myfaves minutes anymore. So, I'm a little beyond upset, I'm extremely angry and there is no way I will ever use T-Mobile again or recommend T-Mobile to anyone I know at this point, unless T-Mobile does the right thing as any respectable company would do.

you state you carefully went over the contract did it say on it you were paying for m2m if so i can help you if you have a copy of the contract if it does not say m2m then how did you not see it when you signed. if you were so careful with everything else why not this.

you state you carefully went over the contract did it say on it you were paying for m2m if so i can help you if you have a copy of the contract if it does not say m2m then how did you not see it when you signed. if you were so careful with everything else why not this.

you state you carefully went over the contract did it say on it you were paying for m2m if so i can help you if you have a copy of the contract if it does not say m2m then how did you not see it when you signed. if you were so careful with everything else why not this.

you state you carefully went over the contract did it say on it you were paying for m2m if so i can help you if you have a copy of the contract if it does not say m2m then how did you not see it when you signed. if you were so careful with everything else why not this.

I couldn't agree with you more. If I had received this call I would have done everything possible to get you the credit. I found that if the CSR made a good case that T-Mobile was actually pretty good about giving credits.

Paul, thank you for your insight on the lack of training T-Mobile provides the employees that represent T-Mobile to the customers. I'm not talking about a few dollars and cents. I'm talking about over 2 thousand + with this last month being a 611.00 bill for a services I was told I had, not to mention the numerous times I called T-Mobile over the last months about the bills being several hundreds of dollars over the plan rate each month. No one at T-Mobile told me the reason why until this past weekend. I may not have been intentionally mislead, but the fact remains I was by a T-Mobile employee due to the lack of training T-Mobile gives to it's employees, which makes T-Mobile responsible for the cost of these bills not me. I was very specific when I went to the T-Mobile store that I needed mobile2mobile, myfaves, and text messaging. I even took 1 1/2 hr in the store to pick out the appropriate plan with the T-Mobile employee helping me. So, I did not misunderstand the plan, but I was told this is what I had, and it turns out for an additional 6.95 is all it would have taken. I think there is no disagreement that I would have paid, since I was paying an extra 19.95 for unlimited text msg. I do appreciate your response, and it only reinforces I was mislead, and deserve a refund.

Mobile to mobile is not included in the my faves plans. I always felt this was a big mistake on T-Mobile's part. I never could understand why all calls from one tmobile subscriber to another weren't free on all accounts. The thing is when they brought this out for training we weren't told that. I don't think this was intentional, just an oversight. I don't think tmobile intends to defraud but things move so fast in the cell phone industry it just seems things get overlooked. One thing I disagreed with wholeheartedly was the fact that if something wasn't in the memos on the account we could not go back and give a credit. I never could follow the logic there. If a rep forgot to do something on an account why would they have remembered to note it in the account? Seemed kinda dumb to me. Since you've already left this suggestion won't do you any good, but to anyone else this may help. If a rep in a store told you that you were to get something on the account, such as unlimited mobile to mobile. Go back to the store and have the rep note this in the account. I was able to help a lot of people with this sort of misunderstanding. I worked for tmobile and was under contract with verizon wireless. Quite honestly I didn't see much difference in the way the two companies handle things. They seem to have the same problems. It gave me a rather unique perspective. Again, it's a rapidly growing industry.

My daughters myfaves was unlimited weekends. wanted to clarify.