Complaint Review: Target - Cumming Georgia

Customer Service is Important, but how much should we expect from a discount chain store! Discount chain stores carry a lot of items at low prices. They do this by volume, keeping employee wages low, and keeping merchandise on the shelves, and moving customers through the check out process quickly. Also, not all stores in a chain are alike; they adjust to the available employees and customers in their location. You may find service you like better at a different store. If you really want better service go to a better store, but you will probably have to pay higher prices. Human error is to blame for this problem. Whether it was the clerk, the sales people, the customer, or customer service what difference does it really make? The problem was resolved for this customer. Why does everyone keep talking about unimportant issues? Once before exiting a large discount store in a small city, I realized the cassette I bought for my daughter's Christmas gift was not in my bags. It was on my receipt and I was missing some other items too. I went to customer service and explained the situation to them. They seemed confused for quite a while, and then they called the supervisor. I again explained what happened also, that I thought the cashier had left my last bag in the holder, and put the next customer's purchases in with mine. She apologized and asked me if I wanted to find the missing items and bring them up. I was very tired after working all day, but I did it since I knew what everything was. I found everything but a cassette like the one I bought and I didn't want a different one, so they refunded the cost to me. Of course I had to fill out a refund slip. I asked them to let me know if it was returned, but never heard from them. Was the cassette mine? I never took it from the store. The store didn't have it. What should they do about it? When does an item become yours? After you pay for it and exit the store taking it with you. Every store should educate their customer service and management employees in good customer service and relations. They should hire the best people for these positions that they can afford. Suggestions for store: Treat all problems as honest mistakes unless it is clearly dishonest. Be very apologetic and respectful to the customer. Have more sales people available on busy sales days. Print the model numbers on adds for specific items that the store carries more than one model, especially for electronics and other high-ticket items. Have sales prices clearly marked on display models and shelves or displays where they are located. Clerks should have a copy of current ads and give more specific information when getting a price check from electronics. Have management trained and experienced to handle special situations and all staff informed to call management when a situation happens that they don't know how to handle. Have procedures for handling situations documented. Try to move situations to the customer service area, refund area, or an area away from a lot of customers. Inform employees to remove employees and customers from situations they are not needed in. In this type of case be sure to explain the differences of the two systems. If the cost difference worth hassling the customer over? If there was an employee error the store should talk to the employee, note it in the employee's file, and take any disciplinary action required. To N: Check who wrote the rebuttals? Other customers are agreeing with the decision to replace the wrong item for the correct one. not Target employees have not yet responded to your report. Obviously it was not the same surround system. If you had left the store with it you would have been stealing from them, although without your knowledge. Kind of like buying stolen goods; the police can take it from you even if you didn't know it was stolen, because the seller has no right to sell it, it wasn't legally purchased. They gave you the item you PAID for. Just because the cashier made a mistake and charged you the wrong price for an item doesn't make it yours. Just think if you hadn't asked for help taking it to your car, the mistake wouldn't have been noticed and you have cheated the store. Why do people think cheating a company is different than cheating a person? Why were there 4 people standing around you? Did it take 4 employees to figure out what they were going to do? Were some of them just curious? Were they all employees? Were they trying to calm you down since you thought you had the right to leave with the wrong item? Have you ever been so busy you can't remember what day it is, you're worried about how to pay the rent, someone close to you just died, and your working for minimum wage? Maybe that's the day your cashier or customer service person was having. What to you think the store should do to them for making a small mistake? If this type of situation where only human error was involved, causes you to feel anything but annoyed or inconvenienced maybe you should think about why. Do you think the whole world treats you unjustly? Do you get upset easily? Are you an honest and understanding person?

AGAIN, there you go ACCUSING me of trying to STEAL from you. I WAITED in the electronics department for one of YOUR employees to HELP me and when NO ONE offered to HELP it was left up to me to TRY to MATCH all the written INFORMATION along with the photo(in the ad)with the information printed on the box. ALL the INFORMATION was IDENTICAL on the item that I took to the checkout as what was WRITTEN in the AD. The AD and the BOX CONTAINING the item were BOTH 300 watt. They were BOTH Magnavox. They BOTH said DVD Video Digital Surround System. Both pictured the same IDENTICAL speakers and BOTH had the same IDENTICAL controls. I looked at BOTH the WRITTEN and the PICTURED AD to match it up because there was NO MODEL NUMBER of the item IN THE AD. I had no way to check to see if it was the CORRECT MODEL NUMBER before going to the checkout. I did tell the register operator that the item was on sale, however, it was YOUR employees that VERIFIED the PRICE so before you go ACCUSING, HUMILIATING and DISCREDITING me of being DISHONEST, recheck YOUR ad's before mailing them out to the public and ABOVE ALL, make sure It's not YOUR employee that has made an ERROR.

RJ, I think you were too harsh in your response to what happened to N at Target. He told/asked the clerk that the item was on sale. Even if he was wrong, the clerk got the price checked, charged him and let him go. The CLERK made a mistake as well. I don't think it was wrong for the Target employee to take back the item, but it sounds like he went about it the wrong way. They shouldn't have made him feel like a criminal. Customers should be treated with respect - even when they make mistakes (this is also true for the way customers should treat employees). Everyone - employees and customers alike - goof up. Customer Service is what will keep people coming back. I have had bad experiences with stores and you know what I do? I NEVER return. I give my business to someone else. We live in America and you can buy almost anything almost anywhere nowadays. Heck you can shop over the internet and barely have to deal with anyone.

Illegal to do what? YOU told the clerk that the item YOU brought to the checkout was indeed the item that was advertised to be on sale. The clerk, naturally assuming that YOU were truthful and had the CORRECT item, then inquired as to the ad sale price and checked you out accordingly. The fact is that YOU made the mistake by picking up the WRONG merchandise. It makes no difference whether that mistake was discovered before or after you paid. The store made an advertised good faith offer to sell a very SPECIFIC item at a reduced price. It did NOT make an offer to sell a wrong item that a customer might pick up, in lieu of the correct item, at the sale price. The young man who recognized that you had the wrong item was merely doing his job. Target did NOT steal from you. You, knowingly or not, were about to steal from the store by walking out with an item that was NOT on sale and therefore NOT fully paid for. Let's say that you advertised two items in the Penny Saver, a real diamond ring ($300.00) and a cubic zirconia ($50.00). While you were away, someone comes to your home to buy the cubic zerconia and your child, not knowing the difference in the rings, accidentally sells the real diamond for $50.00 and even gives a receipt. The buyer is happy with the purchase and doesn't realize that it's the wrong item. You arrive home before the buyer leaves and discover the error. Would you be content to take the loss due to your son's mistake? Your ad DID NOT offer a diamond for sale at the price of $50.00. You would have no legal obligation to accept the error and take the loss. Target DID NOT make an offer in the ad to sell the model that you had in your possession at a sale price. Therefore, when the error was discovered, the sale became legally void and they provided you with the correct sale item that you originally came to the store to purchase and did paid for.