Complaint Review: Target - Tulsa Oklahoma

Ok first off, we only ask for ID if the back of a credit card is unsigned (that what we are trained to do atleast) and that is to protect your security. Second, the cashier didnt ring the items wrong, they came up wrong in the computer (which she has no control over). I have worked at Target for 2 years and I am only rude to people when they jump my a*s for something I have no control over! It isn't the cashiers fault if something rings wrong and usually we cant just change prices cause you say so. I have to check the price changes from the day before every day and I can tell you first hand that people all out lie! I can understand if there are a few similar items at different prices in close proximity but sometimes there is nothing in sight for what they say it was!

I believe every bit of what you wrote happened. The past few times I was in a Target the staff there were either rude or completely oblivious to customers. I have gone to checkout and not had the clerk so much as make eye contact with me or say a word to me (until the give me the total). They are too busy talking with their fellow workers. Out on the floor it is next to impossible to get somebody to help you. If you ask them if they have a certain item they will automatically tell you NO, or that they are out of it. A couple times I continued searching and found the very item they just told me was not there!! Lastly, if you paid with Mastercard or Visa they are not supposed to ask for ID. As a matter of fact, Mastercard & Visa INTL have 1-800 numbers so you can report stores that violate this. I know at least Mastercard also has a link on their website so you can report them. Here is is if your interested: http://www.mastercard.com/cgi-bin/contactus.cgi?template=ContactUs#faq2 From there click on the link to "report a problem with a merchant or retailer". On that page it will ask for some information and one of the boxes you check will be "The merchant/retailer required identification" I went through this once with Walmart. I called Visa Intl. and they told them that Walmart had told me their store policy overrides their agreement with Visa. The Visa rep said absolutely it DOES NOT!!! They are at risk of losing their Visa acceptance privleges and that they would be sent a letter. It didn't matter. The next couple of times I went there they still demanded ID. Personally I've had it with Target. Stories like yours just strengthens my resolve not to shop there.

The reason for calling a manager is for a price check. A lot of dishonest people claim that prices are different, cashiers can't believe everyone. And by any means is it the cashiers fault that the price is actually wrong. The whole deal with the ID, is for the consumers safety only, not for Targets! Cashiers actually have to physically hold the ID, just to make sure someone didn't steal your wallet and print out a picture of themselves and paste it over yours. It's absurb that a security guard would escort you out, just b/c you didn't want to take your ID out of your wallet. In such case that you would have to be escorted out, is if you were belligerant. And that would be for Targets safety. I highly doubt she "called" a security guard over, seeing that cashiers have no way of communicating with them, except over the overhead. I'm sorry you had such a bad experience but just like every other store, Target does have rules and regulations and if you can't cooperate with them you are more than welcome to shop elsewhere. I find this story unbelievable considering that you do not 'swipe' the credit card, but it is inserted into a smartcard reader. Also that a cashier would be so rude and able to just call a security guard over just to escort you out, with no explanation whatsoever.

More To Story....I am a security manager for Target, not far from Tulsa. I have been with this company many years and this is very out of the ordinary. However, I agree that you should have just taken the ID out of the wallet. It is company policy that the ID must be handled in order to accept it. I have seen it a 100 times already, people will alter stolen IDs and put them in a wallet where you can barely make anything out. If the cashier was new they probably did make mistakes but if your not willing to give me slack then they will, just like any other human being, get upset or angry. People don't realize that in retail we do not work for you, we are human beings also and do make mistakes. If you think you can walk into a store with attitude and expect the employees to bow down to you then your wrong. As for getting escorted out, only the "manager" (which we don't call them managers) must request security to escore a possible violent guest out. A cashier can not just ask for a person to be removed. It has to be very severe for someone to be removed, I've only done it 2 times and it was to the point where I probably should have called the police. So next time don't get defensive when employees make mistakes and trying to follow company procedures.

Since you refused to remove your ID, how in the world is the cashier supposed to determine if it is authentic or not? The only way to do so is to physically examine the ID (and not through your wallet by the way) to make sure it has all the appropriate watermarks, is the correct thickness, etc. It does not sound like you ever tried to explain why your ID was stuck in the wallet. You yourself stated that you "were NOT going to remove it." Not that you COULDN'T remove it. Perhaps next time you should be a bit more cooperative in public situations, so you do not end up embarrassing yourself again by being escorted out of a store by a rent-a-cop.