Chip
Denver,#2REBUTTAL Owner of company
Thu, October 08, 2009
As an owner of Tax Stop, LLC I can assure you that the policy of this company is to provide customer satisfaction to the best of our ability. We have an excellent record and have available to our clients and potential clients proof of successful negotiations with the IRS.
Per search of our data base we have no record of a customer from Omaha, Nebraska having paid a $5,000 retainer fee. (our fees are usually much less - $1500 range). If this customer exists and can send me (fax) a copy of retainer agreement and proof of payment I will review file and would consider refund if this office didn't fulfill agreement. That is our policy.
My suspicion is this client doesn't exist. I think the complaint was filed by a disgruntled former employee who was fired around the time of the complaint being filed. This person threatened to get even and coincidently windows were broken at an owners residence at that time too. (a customer from Nebraska wouldn't know where owners lived)
Also, to suggest "the company is going under" would not likely be something a customer would have knowledge of. We told person that we fired that we couldn't afford him any longer. (we were being nice) But we're doing just fine.
If I'm wrong about my suspicion I apologize and as stated above would like to make good with this person.
Thank you,
Chip