Rodney
United States of America#2REBUTTAL Owner of company
Thu, December 23, 2010
Taylor Bedding is 107 years old and have produced over 10,000,000 pieces of Furniture and bedding since its inception. We have been one of the BBB oldest accounts and have an "A" rating. We sell through our dealer network and when our dealer is no longer in business; a customer complaint goes through our customer service department for handling. Our warranty clearly states that in that case the original purchaser may bring the product in for service repair or replacement, at no cost other than transportation.
I never talked to this individual; however, this case went through the BBB arbitration process without a successful conclution. the matter has been dropped.
If the customer wants to bring the product to our facility for repair, he still has that option open to him.
Rod