- Report: #80737
Complaint Review: TDK - White Bear Lake Minnesota
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TDK
PO Box 100446 - TAQ White Bear Lake, 55110-0446 Minnesota, U.S.A.
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TDK Lousy customer service parameters but even worse product support White Bear Lake Minnesota
First off, DO NOT BUY the TDK Indi DVD-RW model TDK 440N which also carries the numbers of XXX-0404N. The problem is that they have no software to support it, even with a firmware upgrade.
It comes with token software, but it will NOT burn a DVD. I made the mistake of assuming that the software supplied was just a demo version, so I bought the paid version before looking up the compatable DVD burners and this 0404N model is not supported. I have yet to find software that does work with this model, so I have a DVD burner that will only do CD's.
And trying multiple "trial versions" to find software ended up causing windows to crash big time, thus I had to format C: and re-install "everything" losing a week of time getting it back to where I had it. I bought the d**n thing to back-up my computer to prevent this from happening! (And no, the software didn't suddenly accept the drive to burn DVD's after the fresh installation.)
Secondly, The rebate. I admit I screwed up and did not send the serial number with the UPC sticker, so I did not get my rebate. But they only give you 20 days to respond with a correction. The problem is that I sent this in on 11/21/03, and got the letter dated 1/13/04 on 1/20/04 (7 days lost).... but do you think I am going to hold on to the box for 2 months while waiting for a rebate?
So the rebate was my fault, but is just a warning of what can happen if you miss the serial number sticker from the box. But there is no excuse for creating a DVD burner that cannot be used with the software you provide, or that you have to go buy special software to make it work.
Ray
Chino Valley, Arizona
U.S.A.
It comes with token software, but it will NOT burn a DVD. I made the mistake of assuming that the software supplied was just a demo version, so I bought the paid version before looking up the compatable DVD burners and this 0404N model is not supported. I have yet to find software that does work with this model, so I have a DVD burner that will only do CD's.
And trying multiple "trial versions" to find software ended up causing windows to crash big time, thus I had to format C: and re-install "everything" losing a week of time getting it back to where I had it. I bought the d**n thing to back-up my computer to prevent this from happening! (And no, the software didn't suddenly accept the drive to burn DVD's after the fresh installation.)
Secondly, The rebate. I admit I screwed up and did not send the serial number with the UPC sticker, so I did not get my rebate. But they only give you 20 days to respond with a correction. The problem is that I sent this in on 11/21/03, and got the letter dated 1/13/04 on 1/20/04 (7 days lost).... but do you think I am going to hold on to the box for 2 months while waiting for a rebate?
So the rebate was my fault, but is just a warning of what can happen if you miss the serial number sticker from the box. But there is no excuse for creating a DVD burner that cannot be used with the software you provide, or that you have to go buy special software to make it work.
Ray
Chino Valley, Arizona
U.S.A.
