- Report: #475225
Complaint Review: Tdy Housing Go TDY - Sierra Vista Arizona
-
Author Confirmed
Why?
Tdy Housing Go TDY
956 E Fry BLVD Sierra Vista, 85635 Arizona, U.S.A.
Phone:
520-439-8839
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tdy Housing , Go TDY, Fraud , Poor Services, Sierra Vista Arizona
TDY Housing without notice or authorization unilaterally charged my credit card account under a highly subjective clause in the lease agreement.
On 17 July 2009 TDY Housing charged my American Express card $1000 because there employees entered the condo I rent (when I was not there), and saw an ashtray within the home. Smoking is a violation of their lease (which I acknowledge), however I do not smoke in the home and the ashtray is kept indoors to prevent it blowing away outside. The house had no odor which was confirmed by the SVPD on the following Tuesday (after the "manager" neglected to meet me there for a second opinion). Now I gave the employee that entered the benefit of the doubt as a piece of equipment included in the house had an awkward odor (vacuum) which I asked for replacement 3 weeks prior. I have sent several emails to the company and finally they blocked my email address and they all get bounced back. Regardless of what their claims may be, there lease states "NO SMOKING: $1,000 deodorizing fee if smell of smoke is noticeable in home" that is too subjective and they could charge that to anyone at their leisure. The condition of the home is well documented photographically (on the advice of counsel) and there are no burns/ashes or stained walls in this condo. This company also artifically jacks up rent for people in this area by charging the maximum amount the goverment will pay for hotel per day, I.E theres no room on the base so the goverment pays per diem to stay off post and this place charges the max they will pay. They also do not provide basic supplies that a hotel does like toilet paper.
Stay with them if you like to have people in your home constantly when your not there (and no, you have no legal rights they make you sign them away)
@lt at ft h
Melrose, Massachusetts
U.S.A.
On 17 July 2009 TDY Housing charged my American Express card $1000 because there employees entered the condo I rent (when I was not there), and saw an ashtray within the home. Smoking is a violation of their lease (which I acknowledge), however I do not smoke in the home and the ashtray is kept indoors to prevent it blowing away outside. The house had no odor which was confirmed by the SVPD on the following Tuesday (after the "manager" neglected to meet me there for a second opinion). Now I gave the employee that entered the benefit of the doubt as a piece of equipment included in the house had an awkward odor (vacuum) which I asked for replacement 3 weeks prior. I have sent several emails to the company and finally they blocked my email address and they all get bounced back. Regardless of what their claims may be, there lease states "NO SMOKING: $1,000 deodorizing fee if smell of smoke is noticeable in home" that is too subjective and they could charge that to anyone at their leisure. The condition of the home is well documented photographically (on the advice of counsel) and there are no burns/ashes or stained walls in this condo. This company also artifically jacks up rent for people in this area by charging the maximum amount the goverment will pay for hotel per day, I.E theres no room on the base so the goverment pays per diem to stay off post and this place charges the max they will pay. They also do not provide basic supplies that a hotel does like toilet paper.
Stay with them if you like to have people in your home constantly when your not there (and no, you have no legal rights they make you sign them away)
@lt at ft h
Melrose, Massachusetts
U.S.A.
2 Updates & Rebuttals
@lt at ft h
Melrose,Massachusetts,
U.S.A.
I posted this
#2Author of original report
Tue, August 11, 2009
Just read the dates, this employee doesent even have knowledge of this incident. The charge went through on 17 July and they say 20 july. One would think someone with any creditability would have atleast checked!
Tdy Housing, Llc
Sierra Vista,Arizona,
U.S.A.
Smoking in rental home
#3UPDATE Employee
Fri, July 31, 2009
Our lease agreement includes a "smell of cigarette smoke" clause which all residents specifically initial next to as well as signing the entire lease agreement. In addition, the "smell of smoke" clause appears on each and every monthly invoice residents receive to remind them and the residents sign these invoices as well. The clause states that "NO SMOKING: $1,000 deodorizing fee is smell of smoke is noticable in home." There is no clause in the lease which states burns, ashes, or stained walls are required for the clause to apply. In over 5 years in business, this is only the second time we have charged a resident under the "smell of smoke" clause. We do not want to collect on this clause. We just want to protect our property and future residents from the discomfort of smelling smoke in their home. Non-smokers know the smell of smoke can linger for a long time. On/about 20 July 2009, one of our maintenance staff entered the home in question in response to a maintenance issue. Maintenance noted the strong smell of smoke in the home and an ashtray full of cigarette butts on the end table in the living room. Maintenance took a photo of the ashtray and reported the incident to the Front Desk. To remove the smell of smoke for future non-smoking residents, we have to send all linens, bed spreads, towels, and drapes out to be cleaned. We have all the upholstery, mattresses, and carpets steamed cleaned. We throw out the pillows and permanent air filter. We have the air ducts professionally cleaned. We have to wash down the walls, cabinets, and countertops. We then have to rent an ozone machine and let it run for 24 hours to kill any remaining odor. All of this costs over $700. In addition, it takes almost a week to complete this work so we loose a week's worth of rental revenue. Since the smell of smoke was noticeable and there was an ashtray full of cigarette butts in the home, the Front Desk charged the resident $1000 in accordance with the lease agreement.
