- Report: #1118159
Complaint Review: TEAVANA - Palm Beach Gardens Florida
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Author Not Confirmed
Why?
TEAVANA
The Gardens Mall, Pga Blvd Palm Beach Gardens, 33410 Florida, USA
Phone:
(561) 630-4335
Web:
www.teavana.com
Categories:
Business Rating:
(0)
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TEAVANA Refused to give me a cash refund, paid cash and had my receipt Palm Beach Gardens Florida
Bought a teacup and tea gift set at Christmastime as a gift for someone. Paid $37.50 plus tax in cash. Changed my mind and returned the item along with my original receipt one week after purchasing it. I was told that because the item was on sale when I purchased it, it could not be returned for a cash refund, and was offered a gift card instead. When I purchased the item,
I was not informed that it could not be returned for cash, nor was there a sign in the store stating this policy. When I told the salesperson that he never informed me of this policy, he told me that during the holidays they are so busy they simply cannot inform everyone of their store policies. Terrible customer service and and overall high pressure sales environment. So now I have a gift card for a store I will never shop in again.
