- Report: #1393719
Complaint Review: Techzone247 - Nationwide
-
Author Confirmed
Why?
Techzone247
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Techzone247 Scam - Advertise as a HP Technical support phone number MN
I was having trouble connecting my new HP network printer to my home network. I typed HP customer support into my browser, and the search result appeared to be from HP support. When I called the number it was answered as HP customer support, and I asked several times if they were representing HP customer support which they said yes to. I was suspicious at first because they didn't sound professional, but they were Indian and I thought the issue might be cultural or language.
The rep insisted on connecting to my computer because he said he needed to diagnose my network problem to see why it wasn't conecting to the printer. Immediately he started scanning my computer, and found all my passwords and credit card numbers that I didn't even realize were unencrypted. It appeared he was copying my personal information because I saw files transferring at the bottom of the screen. He then informed me that my computer was full of very serious errors, and that this was the cause of my printer problems. I told him that I use Norton programs and that I just did a full scan of the computer, and there was no errors found. He still insisted that the only way to fix the printer is for him to fix the computer problems and I had to pay $99 in order for the problem to be fixed. I said that this didn't sound like HP customer support, because they wouldn't make these types of statements. I disconnected the program they were using to connect to my computer and hung up the phone. They have been constantly calling my phone number to harrass me even though I told the to stop calling.
I brought my printer back to Fryes Electronics and found that it was defective, and they exchanged it for a new printer. I then easily connected the new printer to my computer network. Despite the dire warnings from the rep, there was no issues with installing software.
I recently received a credit card statement from my credit card company, and there was a charge for $99 from Techzone247 on there which I immediately disputed, and I was so concerned that I had them cancel the card and reissue it under an new number. I now realize that my mistake was not using the customer support number in the documentation for the printer, but I am used to going online to find information. I have learned from my mistake, and now I don't trust the search results when I do browser searches.
When I read the report from another person about his problem with this company, it sounded similar to my story, except they claimed to be from Microsoft. I think that Techzone247 may be pretending to represent many large computer companies.
