Robert
Los Angeles,#2UPDATE Employee
Tue, March 09, 2004
This post was made by Ellen of VIP Mortgage. Her post omits several salient facts. The company did encounter some difficulties generating mortgage leads for her. This was attributable to certain problems we were encountering with the data that had been ordered for her campaign. This was explained to the client. Upon encountering these problems, Ms. Amicarelli was placed in contact with the Director of Customer Service. After some discussion and review of her campaign, Teleten decided to issue a full refund of $2700. This refund is being paid in three payments of $900, and one payment has already been sent. Unfortunately, the client's post fails to mention any of these facts. Teleten's policy is that when there is a problem, we first attempt to resolve it by generating the leads requested. If we cannot correct the problem, then we issue a pro rata refund the the client, based on the number of leads that are determined to be valid.