ReactorCore
Victoria,#2
Sat, August 29, 2009
I'm with you on Telus being the pits. Anytime I've had a problem with them, they've tried to make me out to be the idiot. Good thing I'm practiced at turning the tables.
The most hilarious part of my bill, is the supposed "value added services" portion of the bill for an additional $60(!) or so a month... no one can seem to explain exactly what "value added services" are! Also, I have a web enabled SmartPhone, and when I first started with them, they actually charged me extra charges for browsing "partner sites" at $2 a pop... Excuse me?? When I asked exactly how I'm supposed to know what sites are "partner sites" of theirs prior to going to a site, and even then, what indicators are given so that I know I'm going to have my wallet raped, their tune changed and they credited my account, but having to watch them like a hawk for surprise charges for a supposed "convenience" that's supposed to make your life easier is more hassle than it's worth.
This continuous stream of crap from them has resulted in my decision to reduce my cell plan to the absolute bare minimum I have to pay (totally basic plan, no extras, no web) and just run out the remaining time on my contract (June 2010), since canceling my plan would cost me $120 per month left. I've moved to Virgin Mobile and have never been happier... Straight up billing, no system access fees or "value added services", good customer support, and if I want to leave them at any time, their termination fees are only $10 per month left in the 3 year contract.
Screw Telus.. cause they're certainly screwing us.