- Report: #235587
Complaint Review: Telus Mobility - Surrey British Columbia
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Author Confirmed
Why?
Telus Mobility
# 2321 GUILFORD TOWN CNTER Surrey, British Columbia, Canada
Phone:
604-588-6558
Web:
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Telus Mobility This company lied, slandered future shop and breeched our contract and wants me to pay them $50.00 to return a damaged phone purchased less than 24 hours earlier Surrey British Columbia
On Feb 10 2007, I went into this dealer to renew my contact with telus as I have been with them for years. The man who was helping Ethan Muir, advised that I HAVE TO (NO CHOICE) pay them a $15.00 fee to activate the phone than I have to pay an additional $25.00 to telus for swithing phones.
Ethan tells me that as of June 2006 all dealers of telus are required to add this fee, I told Ethan I have never heard of this fee and would do some research and more or less if he was wrong about anything I would be returning the phone. I also advised Ethan I wanted a two year contract only.
Guess what Ethan does, he sets me up for a three year contract. Thank god I read before I sign. Ethan coisidently didnt enter it. (my assumption he was hoping I didnt notice, then, again I would have got screwed, they would have said don't you read your contract.
Upon opening the LG chocolate phone I did notice that there were some odd marks on the phone. Ethan says that the marks are there because they inspect all phones before they are sold so its just finger prints. Turns out it was not finger prints the phone is scratched.
Ethan doesn't like it when I refuse the extended warranty, I told him in three years I would probably want a new phone anyways. Ethan gets a little irrated and throws at me " If the phone breaks I will be responsible to pay for shipping fees apx 90.00 ) where this is being shipped to for that price I have no idea?
Today Feb 11 2007 I went to Future shop and after discusing wth the rep at future shop he advised they don't charge any fees not for connection and not for sending a phone in for repair. He too doesnt appreciate Ethan telling consumers they charge fees when they don't. This constitutes SLANDER, (but Ethan will do / say anything for a quick sale obviously)
On that note I decieded to take the phone back to telus today. GUESS what. They claim I have to let them keep the 15.00 fee paid to connect the phone and now they want a 20% restocking fee.. Totaling apx $50.00 for them to lie to me and sell me a phone with scratched glass and with 12 hours of purchase
As per the contract and receipt provided to me upon bill of sale this is what it states as their return policy....
Comments:
oom
DECLINED EXTENDED WARRANTY SERVICE PLAN: The Connect Extened Service Plan has been declined and I am aware thta service fees will apply for repair services, data advanced swap servcies, and the use of a courtesty phone. LG 8500 CHOCOLATE -EVDO DUAL-MODE CAMERA PHONE W. BLUETOOTH & MicroSD CARD SLOT: 1Year Limited Warranty
Over -the -counter DOA Exchange - Days
Exchange or refund within seven (7) days, when accompanied by the original packaging and invoice.
Product must be in brand new condition.
Excludes
Cell Phones, mike phones , data services, aircards, pagers, charger batteries, memory cards, software, starter kits, prepaid cards, gift cards and sale items...????
REMEMBER this is telus mobility >>> WHAT ELSE DO THEY SELL... EVERY THEY SELL SEEMS TO BE EXCLUDED...
PLEASE NOTICE THAT IT SYS NOTHING ABOUT A 20% RESTOKING FEE ANYWHERE
What they have done is created a silent clause to the agreement and they are the only ones who know about it.....
I made it very clear to Ethan that if I found the information I would be backi to return this asap. The guy standing beside him (another CSR) sys for me to take a couple of weeks to enjoy the phone and go from there... As per legislation you only have seven (7) days to break out of a contract. They wanted me to take a couple of weeks so when I came back. I would really be screwed.
After doing my research at Future shop. I learned that I will get the same price at Future shop, their extended warranty is $20.00 less and they don't charge you for shipping on repairs or to connect the phone, so again for 10.00 less than Telus Mobility Connect in Guilford Mall 2nd Floor - across from London Drugs. I also will get a free case (Connect group wanted to sell me one for $15.00) Free Blue tooth and a cool tin box to keep it all in... Is Telus losing that much business that they are now desparte.. So they will lye and say any thing to try to suck them into a 3 year term contact.
I will be escalting this to Head office, consumer affairs the better business burea, and every person I have the opportunity to discuss this with... DON'T LET PEOPLE RIP YOU OFF... DO THE RESEARCH. CONSUMER AFFAIRS IS THERE TO HELP, AND REMEMBER WORST CASE SENERIO ... FILE A STATEMENT OF CLAIM THAT SHOULD GET THEIR ATTENTION... AND HOPEFULLY HAVE HIGHER EXPECTIONS WITH THEIR AUTHORIZED DEALERS
Ms. dont rip me off
, British Columbia
Canada
Ethan tells me that as of June 2006 all dealers of telus are required to add this fee, I told Ethan I have never heard of this fee and would do some research and more or less if he was wrong about anything I would be returning the phone. I also advised Ethan I wanted a two year contract only.
Guess what Ethan does, he sets me up for a three year contract. Thank god I read before I sign. Ethan coisidently didnt enter it. (my assumption he was hoping I didnt notice, then, again I would have got screwed, they would have said don't you read your contract.
Upon opening the LG chocolate phone I did notice that there were some odd marks on the phone. Ethan says that the marks are there because they inspect all phones before they are sold so its just finger prints. Turns out it was not finger prints the phone is scratched.
Ethan doesn't like it when I refuse the extended warranty, I told him in three years I would probably want a new phone anyways. Ethan gets a little irrated and throws at me " If the phone breaks I will be responsible to pay for shipping fees apx 90.00 ) where this is being shipped to for that price I have no idea?
Today Feb 11 2007 I went to Future shop and after discusing wth the rep at future shop he advised they don't charge any fees not for connection and not for sending a phone in for repair. He too doesnt appreciate Ethan telling consumers they charge fees when they don't. This constitutes SLANDER, (but Ethan will do / say anything for a quick sale obviously)
On that note I decieded to take the phone back to telus today. GUESS what. They claim I have to let them keep the 15.00 fee paid to connect the phone and now they want a 20% restocking fee.. Totaling apx $50.00 for them to lie to me and sell me a phone with scratched glass and with 12 hours of purchase
As per the contract and receipt provided to me upon bill of sale this is what it states as their return policy....
Comments:
oom
DECLINED EXTENDED WARRANTY SERVICE PLAN: The Connect Extened Service Plan has been declined and I am aware thta service fees will apply for repair services, data advanced swap servcies, and the use of a courtesty phone. LG 8500 CHOCOLATE -EVDO DUAL-MODE CAMERA PHONE W. BLUETOOTH & MicroSD CARD SLOT: 1Year Limited Warranty
Over -the -counter DOA Exchange - Days
Exchange or refund within seven (7) days, when accompanied by the original packaging and invoice.
Product must be in brand new condition.
Excludes
Cell Phones, mike phones , data services, aircards, pagers, charger batteries, memory cards, software, starter kits, prepaid cards, gift cards and sale items...????
REMEMBER this is telus mobility >>> WHAT ELSE DO THEY SELL... EVERY THEY SELL SEEMS TO BE EXCLUDED...
PLEASE NOTICE THAT IT SYS NOTHING ABOUT A 20% RESTOKING FEE ANYWHERE
What they have done is created a silent clause to the agreement and they are the only ones who know about it.....
I made it very clear to Ethan that if I found the information I would be backi to return this asap. The guy standing beside him (another CSR) sys for me to take a couple of weeks to enjoy the phone and go from there... As per legislation you only have seven (7) days to break out of a contract. They wanted me to take a couple of weeks so when I came back. I would really be screwed.
After doing my research at Future shop. I learned that I will get the same price at Future shop, their extended warranty is $20.00 less and they don't charge you for shipping on repairs or to connect the phone, so again for 10.00 less than Telus Mobility Connect in Guilford Mall 2nd Floor - across from London Drugs. I also will get a free case (Connect group wanted to sell me one for $15.00) Free Blue tooth and a cool tin box to keep it all in... Is Telus losing that much business that they are now desparte.. So they will lye and say any thing to try to suck them into a 3 year term contact.
I will be escalting this to Head office, consumer affairs the better business burea, and every person I have the opportunity to discuss this with... DON'T LET PEOPLE RIP YOU OFF... DO THE RESEARCH. CONSUMER AFFAIRS IS THERE TO HELP, AND REMEMBER WORST CASE SENERIO ... FILE A STATEMENT OF CLAIM THAT SHOULD GET THEIR ATTENTION... AND HOPEFULLY HAVE HIGHER EXPECTIONS WITH THEIR AUTHORIZED DEALERS
Ms. dont rip me off
, British Columbia
Canada
2 Updates & Rebuttals
Mrs.lis
Calgary,Alberta,
Canada
Helpful and solid costumer service!!
#2Consumer Comment
Fri, June 27, 2008
I have had the great plessure of dealing with Ethan Muir for the three years that I have been a telus mobility client! Ethan started working at the telus mobility store in Market Mall, Calgary Alberta directly after high school. I, soon after that transfered from Rogers, to telus. I was very dissapointed a year later to find out that he would be transfering to Surrey BC. Ethan provided me with his personal cell phone number and insured me that I could call him at anytime with any problems in regards to my account. Which I have on several occations!! An example of this. On my May 2008 bill I was charged $51.00 for texting and a $31.00 fee for long distance charges. I was quite perplexed as to why, as I have a plan that covers both texting and long distance. I called the *611 number on my cell to get some help on this issue. The person that I spoke with was both rude and abropt with me and informed me that I was mistaken in regards to the aspects of my plan. I was very upset and angered at this blatent disregard of my concerns. I then phoned and left a message for Ethan to look into this for me. That afternoon I received a call from Ethan letting me know that he had looked into the problem and had both long distance charges and text charges removed from my bill!!! I understand MS. Don't rip me off's frustrations with telus' policies but I am disheartened that she would publicly slander a young man she knows nothing about. I would like to share a small part of what I have had the plessure of learning about Ethan. He is an extremely hard working young man who is always willing to put himself out there for his clients. He is attending a local Bible college full time to become a minister and has worked full time at telus to pay for this on his own, no loans, no help!!! I will continue to support him in this indever and with remain a loyal telus and ETHAN supporter. God knows your charactor Ethan Muir even if Ms. Don't rip me off is sadly and completely ignorent to it!!
Ms. dont rip me off
surrey,British Columbia,
Canada
Two wrongs never make a right!!!
#3Author of original report
Mon, February 12, 2007
I would also like to add, that going into the store and screaming and freaking out when you hear things you don't wan't to hear. Doesn't resolve anything and just makes you look stupid. STAY CALM AND PATIENT. Then start resolution through better means.
