- Report: #399036
Complaint Review: Telus Mobility - Vancouver British Columbia
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Telus Mobility
www.telusmobility.com Vancouver, British Columbia, Canada
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Telus Mobility called to complain about unlimited internet browsing and get called names by staff. Vancouver British Columbia
My contract was up with Telus and I ordered a new phone, over the phone, and added their Spark 15 bundle which advertised unlimited web browsing. I received my first bill since the change which had an extra $13 for browsing. I thought it was a mistake so I contacted Telus and was informed that I could only go to certain sites with the unlimited browsing and they could not tell me where I could not go.
After I found this out I asked them to switch me back to my old plan as I had no way of knowing if I would be charged for visiting a particular site. They did this and later in the day I noticed my call display was not working so I called back. I was extremely frustrated at this point and asked how much it would cost to cancel my contract and was told $680. I was not informed of their termination policy and when I asked the account manager when I was told he responded when I signed the contract which I did not do because it was all done over the phone.
This account manager was extremely rude and when I asked to speak to another rep because I could feel myself escalating he responded with 'if you would stop being s****.
After I found this out I asked them to switch me back to my old plan as I had no way of knowing if I would be charged for visiting a particular site. They did this and later in the day I noticed my call display was not working so I called back. I was extremely frustrated at this point and asked how much it would cost to cancel my contract and was told $680. I was not informed of their termination policy and when I asked the account manager when I was told he responded when I signed the contract which I did not do because it was all done over the phone.
This account manager was extremely rude and when I asked to speak to another rep because I could feel myself escalating he responded with 'if you would stop being s****.
