Complaint Review: Terminix - Webster Texas

Back in August 2016 I called terminix to come to my house and check on my attic for possible rat manifestation. The salesman, Mr DURRETT, OTIS, came to my house on 8/11/16 and checked the attic and quoted me for $2000 for 5 years warranty on rat control. then he eventually reduced it to $1200!  I told him I don't need their service for roddent control then he asked me if I agreed to let them to a pest control for my house. I told him ok but I only need it one time and I asked him to make sure that it's not going to be a recurrent charge and he promissed that it's not recurrent and it's just one single payment of $83.94 and the tech would be there tomorrow morning . then he asked me to sign the little electronic reciept and this is what I saw when I signed it:

Summary of Charges

Product                                                 Amount     Tax        Discount      Total Amount

Residential Inside/Outside Pest Control    $129.00    $4.94     $50.00         $83.94

                                                                                                                                                                           Grand Total: $83.94

Purchaser Payments

By signing below, I, the cardholder, have authorized Terminix to process the one-time payment upon the completion of the initial service without further signature or authorization from me.

Right after he emailed me the receipt I noticed this:

PEST CONTROL SERVICE PLAN

Quarterly Service (4 Treatments)

INITIAL SERVICE VISIT CHARGE *……………………………….……………………………………………………………………… $ 129.00

RECURRING SERVICE VISIT CHARGE*……………………………….……………………………….………………………………. $ 79.00

OWNERSHIP TRANSFER FEE*……………….……………………………….……………………………….………………………... $

BILLING FREQUENCY……………………………….……………………………….……………………………….………………..…. Quarterly

So I called him and asked him about this contract and he told me not to worry about it and the only charge that I will ever see on my bill would be that sinble charge of $83.94 and he asked me look at the part that says summary of chages and there will be no more charge and the recurrent service visit chage of $79 quarterly will never happen and it's just their internal documentation and has nothing to do with me.

Today on November 4th, 2016 I got a voice mail from Terminix phone number: (800) 837-6464 saying their serviceman is comming to my house on November 8th from 8am-10am!  I was surprised and thought it was a mistake So I called them and this rude guy told me that I already authorised them to charge me quarlerly. I was checking my email and talking to him at the same time and asked him what the name of salesman was. His voice was shaking and he was extremely rude and threatened me to hang up on me since my signature is on their paper auhorizing them to come to my house quarterly and I have to let their serviceman in to my house! He also refused to give me the last name of the salesman that lied to me and got me to signed the "Reciept" which was in fact nothing but a fraudulent contract to enable them charge me quarterly for a service that I didn't want.  while I was talking to him I checked my email and found out that the name of the salesman was Mr DURRETT, OTIS. I asked him to let me talk to him and he went wild and angry and told me he will contact the cancellation department to call me and talk to me but he doubted that they would cancel this contract! I called my bank and explained the situation and they told me the charge may go through but asked me to keep all the documentation to despute the charge. Terminix cancellation department haven't called me yet and I will call them back making sure they cancel it. 

I remember when this serviceman came to do pest control the day after I signed the suposedly "reciept" on 8/11/16 with fraudulent salesman, the serviceman looked filty and dirty and kept scratching his head and body while doing pest control around the carpets. He told me that he just came from a house that was manifested with bedbugs and no mater how many times he goes there, the bedbugs never end.

I had to rate Terminix 1 out of 5 since 1 was not an option.