- Report: #1515592
Complaint Review: Tervana Car collection - Hollywood Florida
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Author Confirmed
Why?
Tervana Car collection
1300 N State Road 7 Hollywood, 33021 Florida, United States
Phone:
954-372-3614
Web:
https://www.thetavernacollection.com/
Categories:
Business Rating:
(3)
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Tervana Car collection Bought a car...or so I thought Hollywood Florida
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I purchased a car, online, and the company promised that it would be delivered in 5-7 days. I am beyond 30 days, and a driver finally says that he has my car, but his truck is breaking down, and he will meet me 3 hours from my home. I also fell for this.
Now I have a loan for a $30,000 car, yet I have no car, and I have been completely ripped off. The General manager said:
Cataldo Vigoroso Jan 24, 2022, 4:38 PM (3 days ago) to me
Dear Rikka and Jon,
I am deeply sorry you had to experience this. And I apologize if our salesperson stopped communicating with you. That is unacceptable.
I have been informed of the situation earlier today and I was already able to get in touch with the transporter we outsourced the delivery of your vehicle to. Transporter stated that car will be delivered tomorrow evening and that they will be calling you beforehand.
I have informed them that if that does not occur they will pay the consequences and that my request was an ultimatum.
Would you please let me know if you do not receive any call by 5pm tomorrow?
Also, with regard to title/registration I will have my title clerk Carolina Martinez follow up with your transaction and work with her to get it finalized ASAP. Once you receive the car I will cc her to our communications and will go from there.
Please let me know if any other question.
Going forward, any question or request can be directed to me and I will tackle those personally.
Thanks
Regards,
Cataldo Vigoroso
T: 954-271-1000
It was not delivered by Tuesday evening, or Wednesday evening, or Thursday evening. This is a sad state of affairs to be ripped off for $30,000.
2 Updates & Rebuttals
Rikka
Flora Vista,New Mexico,
United States
Updated
#2Author of original report
Sat, February 12, 2022
The company's service department manager, Nick contacted me, and made the situation right. The car was delivered, and the damages have been promised to be repaired. All is right in the world again, my faith in humanity is restored.
Thank you!
Irv
United States...And You Now Want Sympathy???
#3Consumer Comment
Sat, February 05, 2022
YOU throw COMMON SENSE out the window to send your money off to somebody you don’t know to buy some used car you’ve never seen or test driven and you come here for sympathy??? How STUPID is this? There are specialized doctors who can help you with your illness. I suggest you consult one!
