Complaint Review: Texas Roadhouse - Chantilly Virginia

I am and employee of Texas roadhouse. I work as a server and food expoditer. I don't understand why you would order prime rib if you don't know anything about it. Like previously started, a sirlion or regular steaks readiness is determined by time, texture, and looks. Prime is determined only by tempurature and the caramelization of the meat. A perfect example is this: Prime rib and a ribeye steak are the exact same cut of meat. The only difference is how they are cooked. If you order a steak well done, it is grilled and it will come out all brown, cooked fully, no pink or blood. A prime however is slow roasted in the aju sauce causeing it to not turn brown but get just a darker pink. Overall, well done prime and a well done steak are cooked to the exact same tempurature it's just how they are cooked that makes them look different. there is no possible way for a prime rib to be cooked as brown as a regular steak unless you stick it in the broiler and burn it black. Prime means best quality and rarest cut. I'm not trying to sound rude, but I suggest knowing exactly what you're ordering before you order it and complain. I'm sorry none of the managers who brought out your steak could take 2 minutes out the the 40 you spent waiting for it in the first place to explain this to you. That's a little ridiculous. We want you to keep coming back for our food and service, but if you're not recieving the explaination as to why your food isn't the way you would like it, it doesn't make for very good guest service. And as a current employee of a another location, I apologize on this store's behalf.

I am an employee of a Texas Roadhouse. I am sorry about your experience, but did want to give you a little insight into the ordering of prime rib. When you order any other steak well done, there should be no pink. Medium well, there is a slightly-pink center. However, prime rib is different. The methods of determining temperature are a bit different. Where a well done steak (sirloin, new york, etc) should be free of any pink, a well done piece of prime rib is determined not by appearance, but by temperature. Therefore, well done prime rib may be a little pink.

Do NOT order Prime Rib Well Done! It's a travesty and should be illegal. If you must have your beef well done perhaps you'd be happier with the hamburger steak with ketchup, otherwise quit ordering and ruining wonderful cuts of beef with your affinity with cremation. Rarer does not equal raw! It's merely the level of carmelization of the meat! Please research the Maillard reaction and stop ordering any beer "well-done."

Texas Roadhouse in particular that Texas roadhouse is now (in)famous for its total lack of customer service. If you remember back on May 8th of 2006 two police officers were ambushed and shot dead across the street at the Sully District Station. The road was closed while it was investigated and later that week the road was colsed for the funerals of the officers as they passed their station. the manager travis Dostiner then sent a letter to the police station asking that the fines for their alarm that kept going off be removed since they lost buisness whn the road was closed. the story made national news about who insensitive the corprate amreican buisness has become pleas search under google and you will find the articles I am speaking of

Went to cracker barrel, oreder a steak medium rare and received the rawest piece of cow I've ever seen. When I pooked it with a fork it mooed. The steak went back 4 times. The 5th time, they brought me a new steak alltogeather. One of their managers came by my store, I told him of my experience and he gave me 2 free meals, my wife and I had a wonderful experience. Was in the mall last week and went into one of those sports shoes places. Blaring rap music and the salesmen walks up to me and says "What's up Dog". I ignored him compleatly, he got pissed off and walked off. These people don't have a clue.