- Report: #803653
Complaint Review: TFP International - Collierville Tennessee
Reported By:
James -
Cedar Falls, Iowa, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TFP International
Box 322 Collierville, 38027 Tennessee, United States of America
Phone:
877-897-4909
Web:
www.tfpink.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TFP International They will not honor their warranty. Collierville, Tennessee
I ordered 2 remanufactured ink cartridges on 10/26/11 for a total of $34.98 from TFP International in Collierville, TN. When I installed them they would only print green photos. I found there was no magenta ink in both the cartridges.
I contacted TFP to seek a replacement and they responded by telling me that it was an ink flow problem and I should wet a paper towel, place the ink cartridge face down for 5 to 10 minutes and that would start the ink flowing. Which I did 3 times but to no avail. So I send off another e-mail requesting a RMA to return the ink for replacement. I never heard from them again.
I have been e-mailing and calling them every day for 2 weeks for them to honor their warranty, but no response. Calling, all I get is a recording to leave a message.
I contacted TFP to seek a replacement and they responded by telling me that it was an ink flow problem and I should wet a paper towel, place the ink cartridge face down for 5 to 10 minutes and that would start the ink flowing. Which I did 3 times but to no avail. So I send off another e-mail requesting a RMA to return the ink for replacement. I never heard from them again.
I have been e-mailing and calling them every day for 2 weeks for them to honor their warranty, but no response. Calling, all I get is a recording to leave a message.
