Complaint Review: The Dump - Tempe Arizona

Yes Virginia there is a furniture store named The Dump! The 1st salesman just started so he needed the help of the second salesman...Wow...started out nice as can be. We bought a off white leather sectional, #2 told us it was all leather..later said Iwas lying he never said that!

It was suppose to be delivered on Friday, they called and said there was a mix up and gave us the delivery fee off plus $100.00. The came the next day and brought the wrong couch or should I say "bait and switch" I've been in retail all of my life. Never have I been talked to like these two ! Called #1 and told him I refused the delivery b/c it was the wrong couch.

There was never gee maam I'm sorry let me see if we can rectify this...oh no he just ripped into me and said "You mean to tell me you sent back the couch that you picked out and paid for, you can't do that". Continued totell me i'm wrong the numbers match and kept getting ruder and ruder, finally I asked to talk to #2. Had to ask him at least 10 times over top of his bantoring.....finally told him never mind i'll call the manager.

Four minutes later #2 calls back and yelling at me telling me I'm  wrong it was the same couch and I was a liar...ok now i'm getting pissed...first of all it didn't sound like #2 and at the sale we had to listen to his whole life story...he's a Marine my husbund is a Marine and all the great things he's done while in service, where he's from, kids...blah, blah, blah. Well I finally said to him were are you from? He said what ...where am I from...yes where are you from.....Are you ready for this he says "my mama"..that did it for me, I'm taking to a moron so I just hung up.

Talked to the gal at the front desk and I had a picture of the couch we bought so I sent it to her, she was going to compare it to the wrong one......#2 calls me back never said sorry just started in on how they want to make the customer happy...blah, blah, blah....now they were open on Columbus Day and he said after they checked out the picture with the wrong couch he promises that he will call back Monday (Col. Day). That would have been the last day we could be returned our money according to the contract.

Now he knows we live 2 hours away and they close at 6:00pm.....but we were ahead of the game and got there  early in the morning and got our money back......then we went to another furniture store and bought a couch, as we were paying for it my phone rings and it's #2 telling me that they sent the right couch and I could have the floor model....lol he was suppose to send me a picture of the wrong couch never did! He waited to the last minute to call so we wouldn't of had time to come and get our money back....I guess he did'nt know we already did....sneaky,rude,sleazy salesmen....

I hope someone gets a class action lawsuit going against them..it caused us alot of stress especially my husband who has Non Hodgkins Lyphoma and just had his kidney taken out b/c of cancer........Don't go to " The Dump"!!!!