- Report: #272618
Complaint Review: The Express Group - Internet
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Author Confirmed
Why?
The Express Group
rebates.teg-online.com Internet, U.S.A.
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The Express Group Chevrolet Rebate Offer Internet
Earlier this year I received a mailing from The Express Group offering $25 rebates per pair of new Uniroyal Tires purchased thru any Chevrolet dealer. This came in handy as I had just spent $700 for four Uniroyal tires with mounting, balancing, old tire disposal. I filled out the rebate form, made a copy of my Chevrolet invoice and returned the original invoice with the tires circled and the sales receipt to the address indicated on the rebate mailer. I did this on or about May 20, 2007. Within days my rebate had been received and status was trackable on rebates.teg-online.com. It showed that my rebate was qualified and Processing. It remained this way until August 1, 2007 when I called the company and was told by the customer service rep that their computer systems were "down," and were expected to be "down" until August 15th or so. As the Information Technology director with 20 years experience at my company, I skeptically remarked that most companies can't operate if their computer systems are "down" two days, let alone two weeks. But I digress. Fast forward to September 5, 2007 and I found that rebates.teg-online.com site is no longer available, and in fact, can be registered by the next person who wants it (run a WHOIS search from networksolutions.com). I called the customer service number, fully expecting it be out of service. To my surprise, the number is in service and was answered by a Representative who told me the systems are not "down" but rather being migrated to a company that purchased The Express Group. The systems migration would take another 10-15 days. I asked for this person's supervisor whereupon I was connected with "Paige." Paige reiterated the statements of the first representative and offered to take my information and would look into my claim. She also told me of their new website found at www.rewardsbymail.com in which I attempted to track my rebate only to have the record not found. I did this while on the phone with Paige. I asked for Paige's supervisor who told me that there is no higher supervisor in the building. I asked for the CEO/CFO/COO or some other operating officer and was told these people are unknown and even if they were known, would never take a phone call from a customer. I guess they are far too busy running a scam operation.
Bill
Lake View, New York
U.S.A.
Bill
Lake View, New York
U.S.A.
