Highline Car Connection
waterbury,#2
Thu, August 27, 2009
To start, in the business I am in, it is very hard to make everyone happy. We try our best to sell a Quality Vehicles at more than reasonable prices. Mr. Makai is not telling the whole truth and for people to make a decision based on this customers testimony would be wrong.
We offered several times for him to come in to our repair shop and we would work with him. Mr. Makai forgets to mention he purchased modified impreza, and new the vehicle was modified. He admits our cooperation in this quote from his complaint-Mr. Makia states "I called them about it and they said that I could drive it to them to have them look at it. I considered it."
Mr. Makia also states "I called the dealership and spoke to the owner, he told me they would not pay for towing to the dealership. I pay for half of the $400 towing bill" In the state of Connecticut a dealer is not responsible for towing, I think by offering to pay half of the towing bill was more than fair.
Regarding his pay-off on the trade-in, there is a transition period for paper work, the customer should be prepared if he or she is making the deal on or around their payment due date. Any overpayment will be returned by the financing company. It is not the dealers responsibility for the customer monthly payment, only to pay the vehicle off in a timely fashion. Again Mr. Makai states "One week later I found out they didn't do the pay-off on the car I traded in on time. I had my payment of $360 deducted from my account. They wouldn't give this full amount back to me even though it was their fault." said Makai
To close, with the information available on the internet a customer should be well informed on any purchase they are getting ready to make. Unfortunately I can not help this customer, sorry.
Sincerely, Lou
Flynrider
Phoeix,#3Consumer Comment
Tue, February 03, 2009
"I then bring the car to a Subaru dealership that specializes in working on this car. They do a thorough inspection of the car... " This is what you should do BEFORE you buy the car. If you wait to do it after the sale, they'll only tell you how badly you've been screwed. If you do it beforehand, you could save thousands of dollars and lots of headaches. Just about every used car dealer sells some junk cars. They can get away with it because you are buying the car "as is". If you don't bother to check it out, you're just taking the problem off their hands, and paying them for the privilege.