- Report: #1238125
Complaint Review: The Home Service Club Home Warranty - New York New York
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The Home Service Club Home Warranty
305 Broadway St New York, 10007 New York, USA
Web:
www.hscwarranty.com
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The Home Service Club Home Warranty Unethical home warranty company New York New York
I echo the previous poster's review about this company. This is a home warranty company that will leave you to die rather than to risk anything that may hurt its profit margin! This is THE WORST and MOST INHUMANE home warranty company I've ever used! The AC system broke down on Tuesday, on the hottest day of the summer so far. A technician came out to inspect the unit on the same day. However, after that, no further progress! The house heated to 96 degree without the AC! I called the company several times, and each time was just told "it's under review". They are not giving me any timeline as to when the job would be approved, even though the technician is available to do the job immediately. They are also not giving any alternatives as to how I may be able to get the issue resolved!
Why does it take three days to review whether the unit should be replaced or repaired??! Are they forcing me to pay this out of pocket because I can't afford to wait any longer? When I asked to speak to supervisor, I was told the claim would be taken out of approval system and will just further delay the process!! When I told them I'd like to cancel the contract, they said I have to pay penalties as well as any claim they paid out for me! So as a customer, I'm left with no reasonable recourse to combat their non-responsiveness and unethical behavior?! I can only wait for when they get to my claim, or suck it up and pay for the repair out of my own pocket, and they still get to keep the monthly fees I paid them?! If I want to show my dissatisfaction by cancelling the contract because of their unethical behavior, they GET TO CHARGE ME penalties on top of all the monthly fees I already paid out to them, for DOING ABSOLUTELY NOTHING??!! So where's the incentive for them to be responsive? They have no negative penalties for dragging out a repair work! This is THE MOST UNETHICAL COMPANY! They should be out of business!
