- Report: #379397
Complaint Review: The Keeper Inc. - Cincinnati Ohio
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Author Confirmed
Why?
The Keeper Inc.
keeper.com/ Cincinnati, 45220 Ohio, U.S.A.
Phone:
800-500-0077
Web:
N/A
Categories:
Business Rating:
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The Keeper, Inc. Eco-friendly Sanitary Pad alternative manufacturer not keeping promise of 100% money back guarantee Cincinnati, Ohio
Four months ago I purchased two 'Keepers' for my wife and daughter to try. The concept is neat--save the environment by not filling up landfills with used tampons--and the product seemed to be well made, however we only tried the product because of the 'three month try out period' with the '100% money back guarantee'.
After a month, my wife and daughter both decided the product was not for them--too uncomfortable to use--and I followed the return directions by mailing back the product to the 'The Keeper, Inc'.
After a month of not hearing anything, I followed up with with emails since the only phone number was for an answering service that 'only takes orders'. After several emails, I got a response saying that my emails would be forwarded to 'the credit department'. After another month and more emails from me with no reply back, I tried faxing to the fax number on their web site asking for a refund, or at least a phone number to the 'credit department'.
Finally I sent an email saying that if I didn't hear back, I was going to have to go online and post asking for help wherever I could get it.
Hero
santee, California
U.S.A.
After a month, my wife and daughter both decided the product was not for them--too uncomfortable to use--and I followed the return directions by mailing back the product to the 'The Keeper, Inc'.
After a month of not hearing anything, I followed up with with emails since the only phone number was for an answering service that 'only takes orders'. After several emails, I got a response saying that my emails would be forwarded to 'the credit department'. After another month and more emails from me with no reply back, I tried faxing to the fax number on their web site asking for a refund, or at least a phone number to the 'credit department'.
Finally I sent an email saying that if I didn't hear back, I was going to have to go online and post asking for help wherever I could get it.
Hero
santee, California
U.S.A.
2 Updates & Rebuttals
Hero
santee,California,
U.S.A.
Keeper Inc honored their guarantee 7 days after original report!
#2Author of original report
Mon, October 20, 2008
I have received credit back to my credit card for the amount of purchase of the two keepers that I had returned with the transaction dated October 15th!
Hero
santee,California,
U.S.A.
Filed a complaint with their local BBB; not the first such complaint
#3Author of original report
Fri, October 10, 2008
http://cincinnati.bbb.org/WWWRoot/Report.aspx?site=77&bbb=0292&firm=15985
