Complaint Review: The Learning Annex Aka Learning Annex Holdings LLC - New York New York

I would just like to note that the refunds for the full amounts have posted to my American Express credit card from the information available online. The merchant really needs to learn how to resolve problems without making everyone go through this entire episode that requires public exposure to resolve as they know it will affect their reputation more or less.

I'll include a update on this report once I actually see a credit refund posted on my American Express credit card. It is amazing how the company can claim they never received my cancellation notice especially when I called numerous times after March 19, 2007 and the customer service representative confirmed receipt of my cancellations. If they didn't receive it, how were they even aware of the cancellations? What is weird is that they will defend their position to death when it is in response to a credit card company saying no money is due, using every trick in the book but when on the telephone, they are the opposite in saying that a credit refund is due and will be processed which never happened after over 4 months. And yet, when one reports this on a public site on the internet which causes them to be exposed, they really act fast but until the money is seen refunded, I would be in the same position of complaining. I should also note that the written cancellation policy states if I cancel, I must make available to the seller at my residence, in substantially as good condition as when received, any goods delivered to me under the contracts or sales, or I may, if I wish, comply with the instructions of the seller regarding the return of the goods at the sellers expense and risk. If I do make the goods available to the seller and the seller does not pick them up within 20 days of the date of cancellation, I may retain or dispose of the goods without any further obligation. As this is stated in the contract and March 19, 2007 is the date of cancellation which means in the event the seller has not picked up the goods by April 8, 2007, I am under no further obligation to deliver the goods back to the seller and will not be liable as the seller has waived it's rights due to the written policy.

We are sorry to hear that this student decided to cancel the programs he purchased at our Real Estate & Wealth Expo. The refunds for this student's programs were not immediately processed because we did not receive this student's written cancellation request. Nevertheless, we understand that this student was not satisfied with the programs that were presented at our Wealth Expo. We guarantee all Learning Annex classes and have fully refunded this student's programs. We have been in business for over 28 years teaching our students how to better themselves and we only want satisfied students. Period.

It is now nearly a week and the company that supposedly responds to other posts caiming they only want happy students and they guarantee everything has still not responded. I have already begun the process of contacting the Better Business Bureau of New York State, the San Francisco City and County District Attorney, the California State Attorney General and the New York State Attorney General and encourage others to do the same.