- Report: #491133
Complaint Review: The Learning Annex (founder Bill Zanker) - New York New York
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The Learning Annex (founder Bill Zanker)
www.learningannex.com New York, 10018 New York, United States of America
Phone:
2123710280
Web:
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The Learning Annex (founder Bill Zanker) New York, New York
While gathering info for our 2008 taxes, I came across 12 months of recurring charges from The Learning Annex for $39.95. It seems that my husband missed them on the credit card statements as anything unusual because we had taken the occasional San Diego class from them over the years. On further investigation we found they had charged us over 23 months for a total of $918.85! Not exactly chump change. The charges, they said were for Online classes which we never did, never received any confirmation of, nor agreed to pay for. Not a single email!
I know, how did we miss this? Too busy, too trusting. My credit card company was able to get back the 5 months of charges for 2009 which was $199.75 because Learning Annex could not give provide documentation supporting the charges. But they could not do anything about the remaining $719.10 because we caught it too late.
They did stop the charges when we called initially, but wouldn't even consider the back charges. After repeated attempts to contact anyone who could help us, we were told to call Bill Zanker. He never returned our calls. That's when we turned to our credit card company. This sounds like a Class Action waiting to happen. In the mean time, maybe Mr. Zanker will return calls to our attorney. Bill Zanker, please do the right thing and return our money!
Thank you Ripoff Report for the opportunity to expose The Learning Annex for it's bad business practices.
1 Updates & Rebuttals
George
New York,New York,
USA
LEARNING ANNEX STUDENTS HAVE ENTHUSIASTICALLY RESPONDED TO MYLEARNINGANNEX.COM
#2UPDATE Employee
Mon, August 09, 2010
Tens of thousands of Learning Annex students have joined My Learning Annex in the last several years. Through My Learning Annex, students can get answers to their specific questions regarding wealth creation and real estate investing, can access hundreds of articles from industry leading experts, and can learn the strategies the industry experts use to create wealth.
We are disappointed to hear that this student did not have a positive customer service experience concerning his MyLearningAnnex.com subscription. We stand behind the My Learning Annex program and will refund the price of this student's subscription if we have not already done so. Unfortunately, we are unable to identify this student based on the information provided in the post.
If this matter has not already been resolved, we urge the student to contact us at [email protected] so that we can resolve it. We have been in business for 30 years teaching our students how to better themselves and we want only satisfied learners.
